LiveCareer-Resume

technical writer recruiter resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Enthusiastic and collaborative talent manager, who is team-focused, interprets and delivers clear directives at all levels, and optimizes potential by simplifying and improving processes, nurturing and fostering relationships, and breaking down the barrier between concept and execution.

Skills

    Solution Services

    Professional Guidance

    Innovative Outcomes

    Competitive Intelligence

    Talent Development

    Change Management

    Task Simplification

    Process Improvements

    Right-People/Right-Fit

    Budget Forecasting

    Labor Efficiencies

    Community Impact

Accomplishments
  • Saved more than $600,000 yearly in recruiting costs by increasing retention to 84% by hiring right-fit.
  • Optimized current workforce to exceed aggressive Corporate revenue goal to $22.4 Million by growing virtual service and brick and mortar offices through innovative cross-recruiting and team placement.
  • Developed New Manager Training Bootcamp for 50 managers by partnering with executive leadership and program owners: to best understand company’s vision and successful peers: to best understand how to implement that vision to drive flawless field execution.
Work History
Technical Writer/Recruiter, 01/2015 to Current
Mohegan SunUncasville, CT,
  • Source top-level candidates for proposed business in anticipation for business growth
  • Coordinate proposals; in meeting coordination, creating matrices and outlines, maintaining version and document control, and capturing information in WinCenter.
  • Demonstrate to the team how to infuse the win strategy, key strengths and customer mission into common frameworks for management, transition, and other repeatable content.
  • Bring energy to the team, pushing to continually improve our processes, skills and craft and to embrace new styles of writing
Director of Sales and Service, 01/2016 to 01/2020
24 Hour Fitness Worldwide, Inc.Daly City, CA,
  • Collaborated with internal teams to increase satisfaction score by 2% YoY and increase sales by 1.11% to over 20 million against unexpected market downturn and property shutdown during pandemic to achieve profit targets as one of only 2 profitable departments on resort.
  • Protected and optimized brand awareness for hotel resort with 40 years of history social media, press releases, website design, and media.
  • Recruited entry level to executive level employees using trade shows, internet searches, social media, industry referrals, pavement-pounding, and résumé banks
  • Formulated and presented innovative strategies to new team members, executives and customers to build foundation for successful sales and service plans during New Hire Orientation and during Secret Shop Debriefs throughout the seasons.
District Manager, 01/2014 to 09/2015
Alorica Inc.Fargo, ND,
  • Managed 12 stores and 26 insurance agents in daily store operations; including labor management, grassroots lead generation, sales, and customer service in a highly regulated insurance company
  • Controlled expenses YoY by 14% by sustaining a decrease in labor costs by 600% in 100 days in the role, decreasing supply spend by 15% and decreasing underwriting errors by over 3% each month
  • Worked closely with Regional Training Manager and Regional Marketing Manager to create field level product knowledge and business building training for the state of South Carolina which resulted in an increase in customer satisfaction to an 83% NPS, 4th in the Company for 2014 and resulted in a 17% YoY increase in premium coming out of Q2 in 2015 with 12 of 12 stores achieving YoY growth
Regional Growth Manager, 12/2007 to 01/2014
H&R BlockCity, STATE,
  • Increased profit margin by 15% for 4 consecutive years by exceeding revenue projections and controlling labor management and expenses
  • Built positive relationships with Regional Director, Human Resources and Company Marketing Managers to create business building strategies and associate professional development programs
  • Helped shape the financial services arena by spearheading the pilot rollout for 17 “offices within offices” concept which served underbanked and unbanked clients with a full-service, financial kiosk.
  • Presented 2012 Marketing Strategies, including referral processes, good neighboring, office visibility, networking and relationship building, to regional peers, Territory Leaders, and consultants
Training Manager, 01/2003 to 12/2007
Bath And Body WorksCity, STATE,
  • Increased revenue from $475K to 2.6MM in 4 years.
  • Recruited, interviewed using behavioral methodology, coached, trained, and evaluated Store Managers, Assistant Managers and sales staff of up to 100 employees to increase store sales by 500% during tenure
  • Performed daily, weekly and monthly budget accounting and analysis, including employee payroll, supply ordering, inventory and records
  • Assessed skill gaps for New Store Managers in key sales, service, and leadership areas and developed training courses to meet identified needs.
Education
Master: Business Management, Expected in 2012 to University Of Missouri - Kansas City - Kansas City, MO
GPA:
Bachelor of Arts: Spanish/Women’s Studies, Expected in 1999 to College Of Charleston - Charleston, SC
GPA:
Affiliations

Leadership Charleston, Charleston Chamber of Commerce, Charleston, SC 2017 to 2018

Leadership Committee Chair, Leukemia and Lymphoma Society, Lowcountry, SC 2015 to 2017

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Resume Overview

School Attended

  • University Of Missouri - Kansas City
  • College Of Charleston

Job Titles Held:

  • Technical Writer/Recruiter
  • Director of Sales and Service
  • District Manager
  • Regional Growth Manager
  • Training Manager

Degrees

  • Master
  • Bachelor of Arts

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