Technical Writer resume example with 18+ years of experience
Technical Writer with six years of experience. Ready to produce clear, concise, and consistent content with a team focused on quality user experiences.
Skilled in distilling complex technical language into digestible plain language for technical and non-technical audiences.
Adept with the organizational skills required to design information architectures that reduce user stress and increase information learning.
Driven by a strong work ethic and a passion for producing simplified, useful documentation.
online help topics
release notes
information architecture (IA)
content strategy
technical writing
instruction writing
reference-based writing
topic-based authoring
structured authoring
style guides
ADDIE instruction design
documentation quality checklists
manuals
controlled vocabularies
process diagrams
templates
software development life cycle
Software as a Service (SaaS)
audience analysis
customer experience (CX)
grammar and punctuation
copy editing
client requirements
active listening
cross-team collaboration
subject matter expert (SME)
Snagit
Lucidchart
Git
Adobe RoboHelp
AtlassianāJira, Confluence, Trello
Microsoft Office suite
Constant Contact
Amazon WorkSpaces
methodologiesāScaled Agile Framework (SAFe), Scrum, Waterfall, Kanban
- 4.0 GPA
- Awarded Outstanding Contributions by Honors Society
- Study Away | Southern Oregon Univ, Aug 2013
- Study Away | Southern Oregon Univ, Aug 2012
www.linkedin.com/in/Jessica-Claire
, , Scottsdale, AZ (remote) 08/2019 - Current
- Produced more than 320 online help topics for third-party logistics software product using Git and Adobe RoboHelp
- Reviewed software development feature enhancements and bug fixes to write release notes for more than 80 weekly release cycles using Confluence and Constant Contact
- Completed online Help Center glossary project to implement controlled vocabulary using Confluence, Git, and Adobe RoboHelp
- Applied Microsoft Style Guide standards to user content to create consistent user experiences
- Applied International English Style Guide usage to user content to write for global audiences and prepare text for machine translation
- Gathered product development research via SME interviews, daily stand up attendance, and Jira card review
- Worked on Scrum team with developers, business analysts, product owners, UI designers, and QA testers in SAFe Agile environment
- Prioritized tasks to deliver documentation requirements on time for stakeholders
- Designed easy-to-navigate front matter (homepage, glossary, contents) and back matter (index) for three online Help Centers
- Proofread user interface copy such as error messages for developers and UI engineers to suggest text improvements
- Created content strategies with fluid user journeys where main ideas, support details, and related concepts synthesized into larger information landscapes using Lucidchart and Confluence
- Implemented grammar, punctuation, syntax, and rhetoric in user documents to increase readability
- Designed technical diagrams and keys to support instructional steps, breakdown concepts, and simplify user interface using Snagit
- Organized research using visual aids such as card sorting
- Documented technical writer workflows for future employees using Confluence
- Presented to colleagues techniques on how to overcome technical language barriers with simplicity using PowerPoint
- Demonstrated kindness by helping where needed from planning events to testing during high-priority incidents
- Connected to a global technical writer community to share ideas, participate in surveys, learn trends, and apply best practices
, , Tulsa, OK 06/2015 - 08/2019
- Produced weekly marcommātechnical communications leveraged as marketing assetsāto drive customer sales
- Created software user manual to support internal admin tasks using Adobe Acrobat
- Diagrammed customer experience life cycles using Lucidchart and Snagit
- Designed more than 40 email templates with body text and field mapping for new-customer automation processes using client management system application
, , Broken Arrow, OK 08/2004 - 05/2015
- Served in five leadership rolesāEnglish department head, new teacher mentor, College Board course instruction, culture committee member, and district assessment writer
- Prepared 18 comprehensive English curricula units in alignment with state and College Board standards using multimedia approach
- Built lasting relationships with students, parents, and community
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Resume Overview
School Attended
- Northeastern State University
- Missouri Southern State University
Job Titles Held:
- Technical Writer
- Communications Manager
- English Teacher
Degrees
- Master of Arts
- Bachelor of Science
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