Technical Writer with six years of experience. Ready to produce clear, concise, and consistent content with a team focused on quality user experiences.
Skilled in distilling complex technical language into digestible plain language for technical and non-technical audiences.
Adept with the organizational skills required to design information architectures that reduce user stress and increase information learning.
Driven by a strong work ethic and a passion for producing simplified, useful documentation.
online help topics
release notes
information architecture (IA)
content strategy
technical writing
instruction writing
reference-based writing
topic-based authoring
structured authoring
style guides
ADDIE instruction design
documentation quality checklists
manuals
controlled vocabularies
process diagrams
templates
software development life cycle
Software as a Service (SaaS)
audience analysis
customer experience (CX)
grammar and punctuation
copy editing
client requirements
active listening
cross-team collaboration
subject matter expert (SME)
Snagit
Lucidchart
Git
Adobe RoboHelp
AtlassianāJira, Confluence, Trello
Microsoft Office suite
Constant Contact
Amazon WorkSpaces
methodologiesāScaled Agile Framework (SAFe), Scrum, Waterfall, Kanban
www.linkedin.com/in/Jessica-Claire
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