LiveCareer-Resume

Technical Writer resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Profile

Technical Writer with six years of experience. Ready to produce clear, concise, and consistent content with a team focused on quality user experiences.

Skilled in distilling complex technical language into digestible plain language for technical and non-technical audiences.

Adept with the organizational skills required to design information architectures that reduce user stress and increase information learning.

Driven by a strong work ethic and a passion for producing simplified, useful documentation.

skills

online help topics

release notes

information architecture (IA)

content strategy

technical writing

instruction writing

reference-based writing

topic-based authoring

structured authoring

style guides

ADDIE instruction design

documentation quality checklists

manuals

controlled vocabularies

process diagrams

templates

software development life cycle

Software as a Service (SaaS)

audience analysis

customer experience (CX)

grammar and punctuation

copy editing

client requirements

active listening

cross-team collaboration

subject matter expert (SME)

Snagit

Lucidchart

Git

Adobe RoboHelp

Atlassian—Jira, Confluence, Trello

Microsoft Office suite

Constant Contact

Amazon WorkSpaces

methodologies—Scaled Agile Framework (SAFe), Scrum, Waterfall, Kanban

Education
Northeastern State University Tahlequah, OK, Expected in 07/2014 Master of Arts : English - GPA :
  • 4.0 GPA
  • Awarded Outstanding Contributions by Honors Society
  • Study Away | Southern Oregon Univ, Aug 2013
  • Study Away | Southern Oregon Univ, Aug 2012
Missouri Southern State University Joplin, MO, Expected in 05/2002 Bachelor of Science : English, Secondary Educ 9-12 - GPA :
LinkedIn profile

www.linkedin.com/in/Jessica-Claire

Professional experience
Intapp - Technical Writer
, , Scottsdale, AZ (remote) 08/2019 - Current
  • Produced more than 320 online help topics for third-party logistics software product using Git and Adobe RoboHelp
  • Reviewed software development feature enhancements and bug fixes to write release notes for more than 80 weekly release cycles using Confluence and Constant Contact
  • Completed online Help Center glossary project to implement controlled vocabulary using Confluence, Git, and Adobe RoboHelp
  • Applied Microsoft Style Guide standards to user content to create consistent user experiences
  • Applied International English Style Guide usage to user content to write for global audiences and prepare text for machine translation
  • Gathered product development research via SME interviews, daily stand up attendance, and Jira card review
  • Worked on Scrum team with developers, business analysts, product owners, UI designers, and QA testers in SAFe Agile environment
  • Prioritized tasks to deliver documentation requirements on time for stakeholders
  • Designed easy-to-navigate front matter (homepage, glossary, contents) and back matter (index) for three online Help Centers
  • Proofread user interface copy such as error messages for developers and UI engineers to suggest text improvements
  • Created content strategies with fluid user journeys where main ideas, support details, and related concepts synthesized into larger information landscapes using Lucidchart and Confluence
  • Implemented grammar, punctuation, syntax, and rhetoric in user documents to increase readability
  • Designed technical diagrams and keys to support instructional steps, breakdown concepts, and simplify user interface using Snagit
  • Organized research using visual aids such as card sorting
  • Documented technical writer workflows for future employees using Confluence
  • Presented to colleagues techniques on how to overcome technical language barriers with simplicity using PowerPoint
  • Demonstrated kindness by helping where needed from planning events to testing during high-priority incidents
  • Connected to a global technical writer community to share ideas, participate in surveys, learn trends, and apply best practices
Ava Labs - Communications Manager
, , Tulsa, OK 06/2015 - 08/2019
  • Produced weekly marcomm—technical communications leveraged as marketing assets—to drive customer sales
  • Created software user manual to support internal admin tasks using Adobe Acrobat
  • Diagrammed customer experience life cycles using Lucidchart and Snagit
  • Designed more than 40 email templates with body text and field mapping for new-customer automation processes using client management system application
Sierra Vista Unified School District - English Teacher
, , Broken Arrow, OK 08/2004 - 05/2015
  • Served in five leadership roles—English department head, new teacher mentor, College Board course instruction, culture committee member, and district assessment writer
  • Prepared 18 comprehensive English curricula units in alignment with state and College Board standards using multimedia approach
  • Built lasting relationships with students, parents, and community

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Resume Overview

School Attended

  • Northeastern State University
  • Missouri Southern State University

Job Titles Held:

  • Technical Writer
  • Communications Manager
  • English Teacher

Degrees

  • Master of Arts
  • Bachelor of Science

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