Technical Support Inbound Agent Resume Example

With my extensive experience in a personable professional customer service environment, I have a proven ability to form together with others through learning and training, a strong and tested cohesiveness conducive to performing required duties with willingness, ability and a strive for excellence.

In my current position I hold one of the highest quality scores and lowest (best) first contact

resolutions scores which has granted me the opportunity to help others, especially new hires,

reach and exceed the expected levels of competency. My work with ARRIS is commonly

referenced and usually considered an example of how to perform assignments in a timely and

professional manner.

In my previous position as a call floor supervisor, I had the opportunity to work with and train a

technically challenged group and got them on par to educate current and prospective customers

on technical services with a high level of success. Together we were granted a highly prized

account based entirely on our performance evaluation.