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technical service associate resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Customer-focused IT professional with over 20 years' experience. Expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike. Independent work habits, and the determination to conquer technical challenges. Take initiative in proposing ideas soliciting input, and optimizing solutions. Dedicated, honest, and hard-working professional with an extensive background in facilitating project management and operations in Information Technology. Expertise in technical, organizational solutions and team leadership. Over 20 Years of Progressive Experience in the Following Key Areas: Tech Specialist - Information Systems * Public Relations / Communication Quality Assurance / Production Control * Business Organization / Operations Program Design / Implementation * Resource Scheduling / Utilization Personnel Training / Supervision * Project Coordination / Multi-Tasking Budget Development / Accountability * Process Analysis / Improvement Records / Information Management Consistently achieved highest possible ratings, earned countless awards, and received promotions at every stage of career due to unwavering dedication and contagious enthusiasm for accepting and overcoming difficult challenges. Known as a leader in the industry, consistently inspiring group cooperation and progress. Proven ability to organize teams and resolve problems in high-stress situations promptly and effectively despite any limitations.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
Technical Service Associate, 08/2008 to 04/2012
Bio-Techne, ,
  • Functioned as an activity's Accreditation Action Officer and principal advisor for all Information Security (INFOSEC) matters in compliance with governing Department of Defense (DOD) directives and instructions.
  • Analyzed and evaluated system security technology, policy, and training requirements in support of National DOD, and Department of the Navy (DON) INFOSEC policies Developed and maintained system accreditation and support documentation.
  • Responsible for managing and reporting Information Assurance Vulnerability Alerts (IAVAs) to the Secret Internet Protocol Router Network (SIPRNET) and Non-secure Internet Protocol Router Network (NIPRNET).
  • Developed information systems contingency plans for U.S.
  • Navy activities.
  • Managed and collaborated with multiple project teams to create and improve internal processes.
  • Provided customers with user ID and account access.
  • Trained and directed Department of Defense (DOD) clients in the on-line use of CITIDIRECT Customer Reporting Systems (CCRS) and CITIBANK Card Management System (CCMS).
  • Managed inbound and outbound calls related to the investigation of (DOD) client concerns.
  • Analyzed and researched problems related to the CITI Manager web site and providing (DOD) client assistance with technical and non-technical concerns.
  • Identified and implemented process improvements to prevent future (DOD) client concerns.
  • Notable Achievements Specifically hand selected for Reconciliation and Research of past due Centrally Billed Accounts due to initiative within the company.
  • Directly involved with (DOD) clients request for corrections to their accounts, i.e.
  • name change, address change and social security corrections.
  • Request of Reconciliation for Centrally Billed Accounts by the (DOD) client.
  • Research individual accounts to ensure detailed accuracy of posting payments for (DOD) client.
  • Advise (DOD) clients appropriate action when requesting access to CCRS, CCMS and Card Statements and Payment (CSP).
Division Officer, 01/2004 to 12/2007
Naval Special Warfare Group Two, STATE,
  • Manage the Electronic Key Management System (EKMS) account to include receipt, handling, issuing, safeguarding, accounting, and disposition of classified material.
  • Manage a division of 6 personnel in the processing of Defense Message traffic in direct support of seven component commands in message drafting procedures.
  • Monitors and performs all operations of the Defense Message System (DMS) automated communications suite.
  • Backup and restore data, managing and updating directory information, monitoring equipment, and updating servers with current user accounts.
  • Notable Achievements Served as the Command Equal Opportunity (EO) Officer, coordinating all EO investigations and facilitated training for 7 commands and over 1,000 personnel.
  • Alternate EKMS manager maintaining over 5000 Communication Security (COMSEC) line items.
  • Managed and coordinated frequency request for subordinate commands while maintaining frequency employment files consisting of over 500 circuits.
  • Managed and coordinated Video Telecommunication Conference (VTC) for high level Naval Warfare Command personnel to provide formal briefs and training presentation.
  • Managed a yearly budget for the department of over $1,000,000.
Information Systems Administrator Supervisor, 10/2001 to 12/2003
USS SAIPAN, STATE,
  • Managed a division of 22 personnel in the proper maintenance and operations of C4I state-of-the-art systems.
  • Trained users and promoted security awareness to ensure system security and to improve server and network efficiency.
  • Manage and administer a computer network system including the installation, configuration, troubleshooting, and support of the system, and the management of user accounts and domains.
  • Notable Achievements Managed and administered the onboard computer network system including the installation, configuration, troubleshooting, and support system.
  • Managed the account creation, updating and deletion of accounts for onboard personnel.
  • Maintained the Primary Domain Controller and Secondary Domain Controller for the command.
  • Developed plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Monitored the use of data files and regulated access to safeguard information in computer files.
  • Managed the 3m program for the division, implemented an aggressive 3M training program which improve personnel qualifications by 50%.
  • Managed the command Enlisted Surface Warfare Specialist (ESWS) program while qualifying over 1,500 personnel.
Information Systems Administrator Supervisor, 09/1998 to 09/2001
Joint Forces Intelligence Command JFIC, STATE,
  • Supervise completion of work orders while ensuring no interruption of service.
  • Manage the maintenance of 20 Client Server Environment (CSE) Servers and 308 UNIX workstations in support of Unite States Joint Forces Command (USFCOM) Joint War Fighters.
  • Notable Achievements Support the administration of UNIX servers and networks for the Global Command and Control Systems (GCCS), identifying operational requirements for server equipment and end user workstations.
  • Managed and coordinated personnel in the performance of building end user workstations; identifying, installing, configuring, and upgrading required software applications.
  • Managed and coordinated personnel in the performance of system backups and restorations, monitoring and optimizing system performance, and responding to customer service trouble tickets and network outages.
  • Hand-picked to develop policies and procedures for newly-formed Quality Assurance Branch.
  • Established user profiles, provide network security, training to system administrators, and administer, test, and evaluate new products and segments.
  • Additional Positions Communication Watch Officer Facility Control (FACCON) Supervisor Communications System Manager.
Education
Keller Graduate School of Management *Masters Information Systems Management, concentration Information Security Apr: , Expected in 2015 to - ,
GPA:
System Analysis Planning and Control, Database Concepts, Networking Concepts and Applications, Principles of Information Security and Privacy, Network Security, Database Security, Information Security Law and Ethics, Physical and Operations Security Administration. *Master Human Resource Management; concentration Project Management: , Expected in Sept 2012 to - ,
GPA:
Staffing, Training and Development, Business Law, Employee Benefits, organizational behavior and organizational change, managing software projects and contracting.: , Expected in to DeVry University - ,
GPA:
BS: Business Administration Small Business and entrepreneurship Oct, Expected in 2007 to United States Navy - ,
GPA:
Business Administration Small Business and entrepreneurship Oct
Certifications
Journeyman Network Core (Information Systems Administrator); 2004 Defense Messaging System (DMS) Administrator; 2004 Extremely High Frequency (EHF); 2002 Naval Leadership Development Program (NLDP);1999 Communications System Technical Control Operator (COMSYSTECHCON); 1994 4 ,
Skills
accounting, art, Backup, Benefits, budget, Business Law, Client Server, Controller, client, clients, customer service, data processing, Database, documentation, drafting, Human Resource Management, Information Security, Information Systems, Leadership Development, Law, managing, Messaging, access, Monitors, Navy, Naval, Network Security, Network, Networking, networks, organizational, personnel, policies, develop policies, processes, Project Management, Quality Assurance, reporting, Research, Router, Servers, Staffing, Supervisor, System Analysis, Telecommunication, troubleshooting, UNIX, UNIX servers, upgrading, Video, web site

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Resume Overview

School Attended

  • DeVry University
  • United States Navy

Job Titles Held:

  • Technical Service Associate
  • Division Officer
  • Information Systems Administrator Supervisor
  • Information Systems Administrator Supervisor

Degrees

  • Keller Graduate School of Management *Masters Information Systems Management, concentration Information Security Apr
  • System Analysis Planning and Control, Database Concepts, Networking Concepts and Applications, Principles of Information Security and Privacy, Network Security, Database Security, Information Security Law and Ethics, Physical and Operations Security Administration. *Master Human Resource Management; concentration Project Management
  • Staffing, Training and Development, Business Law, Employee Benefits, organizational behavior and organizational change, managing software projects and contracting.
  • BS

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