Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Account Management – Knowledge of the practices, tasks and tools associated with providing service and support to key clients. ▪ Displays experience with many aspects of managing existing customer accounts. ▪ Ability to identify the needs and preferences of key players at relevant customer accounts. ▪ Ability to discuss demographics, trends and issues affecting specific markets and customers. ▪ Makes other aware of local, regional and organizational resources available for deployment. ▪ Ability to match customer needs with appropriate goods and services. ▪ Knowledge of Product Line – Knowledge of specific supplier products and associated development processes and strategy. ▪ Ability to learn and understand specific supplier products, processes and strategies to best serve our customers. ▪ Demonstrates broad knowledge of current products, processes and/or access to supplier resources in order to provide value-added solutions to our customers. ▪ Dedicated to continuous learning opportunities. ▪ Solutions Development – Knowledge of and ability to work with customers and suppliers to assess needs and generate appropriate solutions to problems or identified needs. ▪ Ability to successfully research and resolve customer issues in an accurate, thorough and timely manner. ▪ Excellent analytical, problem-solving and decision-making skills; ability to research, analyze and interpret information and data to identify trends and make recommendations and decisions. ▪ Facilitates the overall process leading from problem recognition to specifying a solution. ▪ Proactively designs and proposes solutions to anticipated customer concerns. ▪ Sales Tasks & Activities – Utilizes sound sales skills and techniques to identify, approach, develop and close new business. ▪ Ability to learn and understand the use of diverse tools, tactics and techniques to persuade an individual or organization to perform a desired action and achieve sales objectives; ability to negotiate within established parameters. ▪ Ability to understand the sales organization and apply the knowledge of sales responsibilities and accountabilities of the sales function or business unit to sell our products and services. ▪ Knowledge and ability to utilize customer profile and information to best relate to and understand the customer.
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