Technical Sales Engineer Resume Example
- https://www.linkedin.com/in/abhishekkotnis/
- https://twitter.com/wifi_ak
Motivated Sales/Solutions Expert with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
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Arrow Electronics – All Cities , AR
• Talk Wi-Fi with other engineers: build and deliver custom presentations and demonstrations to customers, partners
and prospects by matching specific client business requirements into effective technical solutions.
• Proactively and effectively identify customer and partner needs by understanding the business issues and drivers
behind specific requests.
• Work closely with the Channel landscape across Asia Pacific and help enable and train Ekahau's key partners to
penetrate new markets and drive Wi-Fi solutions.
• Possess the knowledge and build expertise of Ekahau and Wi-Fi solutions.
• Provide input to Product and Development teams on client needs and industry trends for product enhancements.
• Deliver technical and sales-oriented presentations to customer's technical staff and senior management.
• Be recognized as the technical point of contact and technology/market expert by customers and partners.
• Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and
weaknesses of the competitor's products.
• Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of Ekahau's products
and services.
• Participate in technical marketing: write blogs, white papers, and training material.
• Stay up to date with all the latest in Wi-Fi.
• Participate in industry trade shows, and network with fellow Wi-Fi engineers.
Colsa Corporation – Charlottesville , VA
- Respond to support requests with reasonable rough estimates of impact, time, feasibility and practicality.
- Work with clients in professionally planning, surveying and troubleshooting Wi-Fi network infrastructures.
- Ensure that complex WiFi network requirements and clients' network capacity specifications are satisfied.
- Provide second level support to the clients by interpreting data gathered through site surveys and network & spectrum analysis.
- Resolve detected issues, on the spot, or by developing an appropriate resolution path.
- Work with broad range of technical and non-technical end-users, in order to resolve WiFi network issues.
- Clients range from: CWNA, CWNP, CCNA, CCNP, CCIE, CISSP.
- Work with site network administrators of the Ekahau Real Time Location System (RTLS) software with pre-deployment, migration, troubleshooting and recovery.
- Update self-help and knowledge based articles on periodic basis.
- Work with QA and Development teams to conduct in-house testing of new RTLS software and hardware solutions and products.
Emory University – Atlanta , GA
- Worked with Zabbix management console and other NOC related tools and monitoring applications.
- Monitored internal production systems and paging on-call personnel during the night.
- Communicated with customers and/or internal groups to report or resolve system related or network issues.
- Coordinated with the QA team and the System Engineers and perform the Post Deployment Verification of RcopiaWeb, RcopiaUpdate, SSPoller web applications to ensure desired results are attained for their test cases.
- Assisted System Engineers in detecting and remediating performance issues on servers and routers using SolarWinds for the NOC's daily functioning.
- Main point of contact to work with the System Engineers to troubleshoot network and server issues before they are escalated to them or respective teams, as forming a part of a tier-3 level technical support team.
- Generated weekly chronic reports depicting hardware and software alerts generated at host level during the week and comparing them with the data accumulated since the past month in terms of the total number of instances that occurred per host and generating their trends.
George Mason University (Mason Card Office) – City , STATE
- Worked on reconfiguration, rebooting and manual setups of the current on-campus Mason Money machines and Mason Dining NCR POS cash registers acquainted with Sequoia Retail Systems, VeriFone Readers, Atrium Readers.
- Maintained student database effectively on the Atrium Campus website and provide day-to-day network troubleshooting, diagnostics and technical support at various dining and mason money locations across the campus.
- Worked on network service requests for host name and IP changes.
- Created technical documentations for the above-mentioned installations, configurations and troubleshooting.
George Mason University - City, State
University Of Mumbai - City
Certified Wireless Network Administrator (CWNA)
License: CWNP182288, May 2017- July 2022
Certified Wireless Design Professional (CWDP)
License: CWNP182288, Feb 2018- Feb 2021
Certified Wireless Security Professional (CWSP)
License: CWNP182288, July 2019-July 2022
Cisco Certified Network Associate-Routing & Switching (CCNA)
Cisco, License CSCO12602686, Verification No.: 417565804909DLUL, April 2014-April 2017
Ekahau Certified Survey Engineer - Design (ECSE-D)
#679, September 2015
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Resume Overview
School Attended
- George Mason University
- University Of Mumbai
Job Titles Held:
- Technical Sales Engineer
- Network Engineer
- NOC Tech 1
- Technical Support Assistant
Degrees
- Master of Science : Telecommunications (Network Engineering) , 05/2014
Bachelor of Engineering : Electronics & Telecommunications Engineering , 05/2011
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