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AMMs (Aircraft Maintenance Manuals), CMMs (Component Maintenance Manuals), and IPLs (Illustrated Parts List).
- Create maintenance manuals supplements and illustrated parts list for all modifications done under specified programs.
- Maintain supplements through engineering changes.
MPLs (Master Parts List)
- Create master parts lists for all specified programs.
- Maintain parts list through engineering changes.
Removal Documents
- Create removal documents for all specified programs.
- Maintain removal documents through engineering changes and request from MRO (Maintenance Repair Operations).
Service Bulletin Documents
- Create Service Bulletins as required for in service aircraft.
Work Instructions
- Create work instructions using engineering drawings.
Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Delivered exceptional, friendly and fast service.
- Hours per week : 40 +.
- Administrative functions related to installations, including, Scheduling of installations to maximize Installer capacity.
- Serving as the primary contact for customers, Installers, Field Inspectors and Branch Support.
- Ordering material from distributors, scheduling install dates.
- Scheduling of pre-installation inspections for Field Inspectors.
- Ensuring that permits are pulled, where required, prior to stat of job.
- Contact with City Inspectors to schedule final inspections.
- Maintaining the Production Board and Job Calendars.
- Work on company goals and objectives to drive our VOC scores daily.
- Managing Collections and Missing Settlements.
- Reviewing Active Service Orders daily to ensure timely completion of issues, opening service orders, ordering replacement parts, scheduling Field Inspectors or Installers to complete service.
- Following up with customers and or Installers to ensure satisfactory completion and closing service orders.
- Received and screened a high volume of internal and external communications, including email and post.
- Hours per Week 40 +.
- Data Entry, Receiving and processing sales paperwork, Answering phones, qualifying inquiries, and resolving issues.
- Receiving and sending branch direct email, Us mail, Faxes and FedEx Packages.
- Filing and distributing sales and order paperwork.
- Managing purchasing function for the branch, including office supplies, sales and marketing materials and equipment orders.
- Designed electronic file systems and maintained electronic and paper files.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
English, Math, Business and Accounting
GENERAL STUDIES
Administrative, AP, AR, attention to detail, budget, Clerical, closing, Strong interpersonal skills, Customer Service, Data Entry, email, Faxes, Filing, Managing, marketing materials, Meeting planning, Excel spreadsheets, Excel, mail, Microsoft office programs, office, PowerPoint, Windows 8, Word, problem solver, Purchasing, quality, QuickBooks, Receiving, sales, Scheduling, Settlements, spreadsheets, team player, Answering phones, Time management, Employee training.
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School Attended
- Psychology of Motivation
- Crestwood High School
- Stevens-Henagar College (Independence University
- Henry Ford Community College Some College
Job Titles Held:
- Technical Publications Writer
- Cashier / Host
- Project Coordinator
- Office Administrator
Degrees
- Select One
- HIGH SCHOOL DIPLOMA
- STUDYING
- Majoring
- Certificate in Child Care Development. Clerical work in main office.
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