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technical publications writer resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
To acquire a challenging position, where I can demonstrate my excellent organizational and communication skills to promote efficiency and effectiveness within the organization. Communication I provide outstanding customer service to both internal and external customers, incorporate the bonding process in every customer interaction. Demonstrate a high level of knowledge of products, services, and procedures in specialty areas. I have a high level of job knowledge and promote teamwork. I demonstrate positive working relationships with co-workers and effectively handle conflict situations. I have respect for people of all backgrounds. Leadership Ability to get results despite a large workload, competing demands and a fast paced environment, performs all tasks in a highly efficient manner. Having a vision where I want the department to be at a future date and setting goals for myself and turning visions into reality.
Highlights
  • Mastery of Microsoft office programs ( MS Word, Excel, PDF Editing Software Skills, Power point.
  • Results-oriented
  • Experience with QuickBooks and maintaining office budget, Meticulous attention to detail
  • Expense Reports. Ability to work with several operating system.
  • Strong problem solver
  • Systems including Windows 8, XP.
  • Excel spreadsheets
  • Resourceful Dedicated team player Professional and mature Customer Service AR/AP Meeting planning Strong interpersonal skills Report development Employee training and development Experienced in production scheduling Purchasing ability Dedication to product quality.
  • Proficient in ATA-100 and iSpec 2200
  • Excellent grammatical, writing and technical language skills.
  • Supplementation of Aircraft Catalogs (IPC), Maintenance Manuals (AMM), and Component Maintenance Manuals (CMMs).
Experience
03/2014 to 09/2014 Technical Publications Writer Lippert Components | Unavailable, TX,

AMMs (Aircraft Maintenance Manuals), CMMs (Component Maintenance Manuals), and IPLs (Illustrated Parts List).

- Create maintenance manuals supplements and illustrated parts list for all modifications done under specified programs.

- Maintain supplements through engineering changes.

MPLs (Master Parts List)

- Create master parts lists for all specified programs.

- Maintain parts list through engineering changes.

Removal Documents

- Create removal documents for all specified programs.

- Maintain removal documents through engineering changes and request from MRO (Maintenance Repair Operations).

Service Bulletin Documents

- Create Service Bulletins as required for in service aircraft.

Work Instructions

- Create work instructions using engineering drawings.






10/2013 to 08/2014 Cashier / Host Pbk Architects | Ventura, CA,

Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Delivered exceptional, friendly and fast service.

05/2006 to 08/2013 Project Coordinator Maven Wave | Chicago, IL,
  • Hours per week : 40 +.
  • Administrative functions related to installations, including, Scheduling of installations to maximize Installer capacity.
  • Serving as the primary contact for customers, Installers, Field Inspectors and Branch Support.
  • Ordering material from distributors, scheduling install dates.
  • Scheduling of pre-installation inspections for Field Inspectors.
  • Ensuring that permits are pulled, where required, prior to stat of job.
  • Contact with City Inspectors to schedule final inspections.
  • Maintaining the Production Board and Job Calendars.
  • Work on company goals and objectives to drive our VOC scores daily.
  • Managing Collections and Missing Settlements.
  • Reviewing Active Service Orders daily to ensure timely completion of issues, opening service orders, ordering replacement parts, scheduling Field Inspectors or Installers to complete service.
  • Following up with customers and or Installers to ensure satisfactory completion and closing service orders.
  • Received and screened a high volume of internal and external communications, including email and post.
05/2006 to 08/2013 Office Administrator HOME DEPOT AT HOME SERVICES | City, STATE,
  • Hours per Week 40 +.
  • Data Entry, Receiving and processing sales paperwork, Answering phones, qualifying inquiries, and resolving issues.
  • Receiving and sending branch direct email, Us mail, Faxes and FedEx Packages.
  • Filing and distributing sales and order paperwork.
  • Managing purchasing function for the branch, including office supplies, sales and marketing materials and equipment orders.
  • Designed electronic file systems and maintained electronic and paper files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
Expected in 1995 Select One | English, Math, Business and Accounting Psychology of Motivation, , GPA:

English, Math, Business and Accounting

Expected in 1985 HIGH SCHOOL DIPLOMA | GENERAL STUDIES Crestwood High School, Dearborn Heights, MI GPA:

GENERAL STUDIES

Expected in STUDYING | BUSINESS MANAGEMENT / ACCOUNTING Current Stevens-Henagar College (Independence University, Dearborn Heights, MI GPA:
BUSINESS MANAGEMENT / ACCOUNTING Current
Expected in Majoring | Accounting Henry Ford Community College Some College, Dearborn, MI GPA:
Accounting
Expected in Certificate in Child Care Development. Clerical work in main office. | , , GPA:
Skills

Administrative, AP, AR, attention to detail, budget, Clerical, closing, Strong interpersonal skills, Customer Service, Data Entry, email, Faxes, Filing, Managing, marketing materials, Meeting planning, Excel spreadsheets, Excel, mail, Microsoft office programs, office, PowerPoint, Windows 8, Word, problem solver, Purchasing, quality, QuickBooks, Receiving, sales, Scheduling, Settlements, spreadsheets, team player, Answering phones, Time management, Employee training.

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Resume Overview

School Attended

  • Psychology of Motivation
  • Crestwood High School
  • Stevens-Henagar College (Independence University
  • Henry Ford Community College Some College

Job Titles Held:

  • Technical Publications Writer
  • Cashier / Host
  • Project Coordinator
  • Office Administrator

Degrees

  • Select One
  • HIGH SCHOOL DIPLOMA
  • STUDYING
  • Majoring
  • Certificate in Child Care Development. Clerical work in main office.

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