Technical Program Manager B2b Samsung Knox Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A versatile and customer centric tech professional with 11 years of experience in high profile projects with cross-functional, globally distributed and multicultural teams in achieving aggressive business objectives in both the SaaS and mobile industry. Results-oriented with proven ability to establish rapport with high-profile clienteles and U.S carriers—owning all stages of the product lifecycle from inception through monitoring and closing to deliver projects that exceed customer expectations and on budget. Awarded various recognition for high performance and ideas.

  • Account Management
  • Building key relationships
  • Project leadership
  • Project/Program Management
  • Project Planning
  • Product and service knowledge
  • Product Launch
  • Product Marketing
  • Demand Generation Marketing
  • Competitive and Trend Analysis
  • Collaboration
Technical Program Manager, B2B - Samsung Knox, 01/2018 to Current
Samsung Research America City, STATE,
  • Orchestrate and lead global teams (from Canada, Philippines, Vietnam, India, and Korea) of 15+ people (in PM, UX, Dev and QA) to execute end-to-end delivery of Knox Cloud Services (Knox configure and Knox Mobile Enrollment) and Knox Artificial intelligence (AI) platform for enterprises.
  • Create and influence roadmaps by proactively prioritizing projects, identifying and removing roadblocks as well as regularly assessing and mitigating risks to ensure timely delivery of projects.
  • Led the first global launch of Managed Services Provider Program for Knox Cloud Service, which allows Knox partners to manage multiple Knox Cloud Services and customers' devices and profiles with single portal and account. Successfully on-boarded new larger managed service providers such as IBM, CDW and Platform Science (2020).
  • Won 1st place in Samsung B2B Hackathon – Proposed “Work2Gather” project, which uses Samsung smart watches to measure physical distance and alert individuals who are not 6-feet apart from peers in work environment, particularly for those in factories and warehouses, with team of developers and designers.
  • Built and lead task force for Knox Cloud to implement new success metrics and processes for each functional team due to high influx of new customers.
  • Awarded the “Star Award of the year 2019” as top Technical Program Manager.
Lead Product Manager, T-Mobile & MetroPCS, 10/2012 to 12/2018
LG Electronics Mobilecomm USA City, STATE,
  • Headed team of 4 product managers, created product roadmap for customization and commercialization of LG Android smart phones and tablets, strategized from product lock-in to the launch as well as marketing tactics including pricing and promotion for T-Mobile USA & MetroPCS.
  • Worked closely with C-level executives to create the vision and goals of product development and acted as a voice of the customer on how to effectively increase market share. Directly implemented GTM and sales strategies from frequent contact with key carriers—assertively collaborating with marketing and sales. Spearheaded first roadshows in the west coast and ethnicity-targeted marketing in regions.
  • Regularly interacted and fostered relationship with key carrier's product management, strategic partnerships, certification, and supply management teams through proactive communication to ensure pricing/marketing strategy and product adoptions are seamless.
  • Conducted regular market competitive analysis and profit simulation to understand the market and establish accurate P&Ls.
  • Launched 18+ products including LG Android Flagship smartphones - LG G2 to G6 and various strategic mass Android smartphones supporting T-Mobile’s Uncarrier strategy such as driving customer net adds, CDMA to GSM migration for MetroPCS merger, and generating ARPU with tablets.
Technical Account Manager, T-Mobile & MetroPCS, 11/2009 to 09/2012
LG Electronics Mobilecomm USA City, STATE,
  • Managed relationship with T-Mobile and insured successful technical acceptance of LG smartphones from product concept to market launch.
  • Collected carrier requirements and collaborated with LG R&D team / Chipset manufacturers / App Developers to ensure device requirements meet expectations and carrier certification plans.
  • Worked closely with stakeholders from T-Mobile and LG to deliver features and products and led technical discussion and negotiations.
  • Successfully launched 7 handsets and 1 tablet into T-Mobile, Best-Buy, Walmart, Costco online and offline (Mobile : G2x - World 1st Dual-core Android Smartphone, Tablet: G Slate - 1st Google/T-Mobile branded Tablet, Mobile: Optimus one - sold over 1+ million units)
Education and Training
Bachelor of Science: Informatics, Information School, Expected in 06/2009
University Of Washington - Seattle, WA,
Certification: Project & Program Management, Expected in 12/2019
University Of California, Santa Cruz - Santa Clara, CA,

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School Attended
  • University Of Washington
  • University Of California, Santa Cruz
Job Titles Held:
  • Technical Program Manager, B2B - Samsung Knox
  • Lead Product Manager, T-Mobile & MetroPCS
  • Technical Account Manager, T-Mobile & MetroPCS
  • Bachelor of Science
  • Certification