Technical Product Manager, Network Operations Resume Example Twilio

TECHNICAL PRODUCT MANAGER, NETWORK OPERATIONS

Professional Summary

Diligent Product Manager offering 8 years of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch prowess.

Skills

Product Management
Project Management
Research and trend analysis
Network Design and architecture
Vendor and Customer Management
Design Thinking

Business administration
Infrastructure planning
Operational sequence enhancement
Program installations
Budgeting
Technical Analysis

Work History

Technical Product Manager, Network Operations, 01/2019 to Current
Twilio – Denver, Colorado

Managed infrastructure project plans throughout network development cycle, including network designs and coordinating multi-DC deployments.
Directed planning, budgeting, vendor selection, and quality assurance efforts on datacenter capacity expansion to increaseDIA capacity by 50%
Managed benchmarks, product demonstrations and testimonials for performance evaluation of hardware proxy deployments that serves as critical component to email delivery.
Managed expansion of AWS direct connects by reducing latency with on-prem DC's by 60%
Owned and prioritized network upgrade project on over 200 ToR switches in 3 datacenters by effective cross-functional leadership.
Lead potential risks, issues, and problems and escalate as appropriate, proposing mitigation plans being to minimize network downtime.

Technical Program Manager, 11/2017 to 11/2018
Qualtrics – Seattle, Washington

Led team of 3 on data center migration of compute instances from AWS site to co-location DC's avoiding AWS expenses
Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact to 70%
Architected centralized network device authentication with multi-vendor device integration saving expenses on “lastpass” by 80%
Defined and managed data center interconnectivity routing strategy decreasing customer latency by 50ms
Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
Collaborated with engineering teams to define and explore business challenges, creating technical roadmaps for datacenter expansion in Frankfurt and Sydney
Oversaw installation and onboarding process for new site turn-ups for all data centers on AWS migration saving 300k per year.

Network Development Engineer, 03/2016 to 10/2017
Amazon – Seattle, Washington

Facilitated analysis of existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers
Defined network security solutions for out of band management for network devices assisting corporate rack installs reducing 70% of manual effort
Built and improved network standards of customer site's network capacity for black friday readiness
Documented deployment procedures to lead successful completion of Amazon corporate and customer site turn-ups by deployment teams
Developed scalable, efficient and cost-effective network automation framework reducing the Capex and Opex by 60%
Established and monitored key performance metrics to facilitate location-independent/device independent reliable network services to all Amazonians.
Managed 3 junior network engineers to streamline project turnaround times, providing 99.9999% service uptime SLA.
Maintained and expanded AWS vendor relationships through amicable and beneficial interactions with network carriers and Deployment partners.

Network Engineer, 08/2012 to 03/2016
Qualcomm – San Diego, California

Performed access to core layer link upgrade from 1 Gig to 10 Gig increasing the bandwidth for DMZ environments
Administered and brought-up new ASRs to optimize WAN traffic at various international corporate locations
Architected, improvised and assembled new Sprint and AT&T MPLS circuit at multiple Qualcomm's acquisition sites
Introduced IPv6 capability by dual-stacking WAN core routers and LAN MDF's ● Implemented ‘6-to-4 tunnel' setup to provide IPv6 connectivity for fast-paced Wi-Fi test framework
Managed and developed WLAN design for several companywide corporate acquisitions
Liaised with teams in India, China and Australia in regionalizing DNS servers for wireless locations

Education

MBA: General Management, Expected in 05/2021
University Of Colorado At Boulder - Boulder, CO

Master of Science: Computer Networking And Telecommunications , 05/2012
The University Of Texas At Dallas - Richardson, TX

Bachelor of Engineering: Electrical And Electronics Engineering, 05/2009
Sri Krishna College Of Engineering And Technology - TamilNadu

Certifications

Juniper Network Certified Internet Associate (JNCIA)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)

Resume Overview

Companies Worked For:

Twilio
Qualtrics
Amazon
Qualcomm

School Attended

University Of Colorado At Boulder
The University Of Texas At Dallas
Sri Krishna College Of Engineering And Technology

Job Titles Held:

Technical Product Manager, Network Operations
Technical Program Manager
Network Development Engineer
Network Engineer

Degrees

MBA : General Management , Expected in 05/2021
Master of Science : Computer Networking And Telecommunications , 05/2012
Bachelor of Engineering : Electrical And Electronics Engineering , 05/2009

Technical Product Manager, Network Operations Resume Example

Resume Score: 80%

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