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technical operations manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished executive professional ready to leverage 9+ years of business leadership with forward-thinking organization. Innovative and goal-oriented team player committed to professional development and expert leadership. Qualified and confident executive with strong industry background and results-oriented approach to transforming business operations.

Skills
  • ITIL Certified
  • Agile methodology
  • Project & Strategic planning
  • Key Performance Indicators
  • Project & Operations Management
  • Software Development Lifecycle
  • Quality assurance
  • Documentation Management
  • Systems Installation, Configuration, and Upgrading
  • Employee performance evaluations
  • IT Infrastructure Architect & Production Support
  • Tableau Infra Specialist
Education and Training
Kongu Engineering College, Anna University Chennai, India Expected in 05/2012 Bachelor of Science : Information Technology - GPA :
Madras University Chennai, India Expected in 05/2016 MBA : Human Resource Management - GPA :
Barathiyar University Coimbatore, India Expected in 05/2016 Master of Science : Computer Technology - GPA :
Certifications
  • ITIL V3 Foundation Certification
  • Certified Tableau Server Architect
  • Project Management Professional (PMP), PMI
  • Balancing Multiple Roles as a Leader, PMI
  • Succeeding in DevOps training
  • Cloud Practitioner Essentials Day Training
Experience
Actionet, Inc. - Technical Operations Manager
Fort Belvoir, VA, 07/2019 - Current
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Leads the planning, implementation and maintenance of IT infrastructure solutions and platforms that perform to defined functional and operational expectations.
  • Developed suggestions for technical process improvements to optimize resources.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Monitored production operations for quality and compliance with standards.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Assessed expected technical challenges and developed proactive solutions.
  • Developed and initiated projects, managed costs, and monitored performance.
Prominence Advisors - Technical Lead(Tableau)
Chicago, IL, 01/2018 - 06/2019
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Managing a team and involving in providing knowledge transfers for new resources to understand the end-to-end environment and the process to adhere.
  • Serving as SME point of contact for Tableau and delivery of solutions adhering to BI industry best practices.
  • As a Tableau SME, responsible for the design, development and production support of interactive data visualizations used across the Organization.
  • Improved Tableau Environment by adding new features and infrastructure.
  • Led DevOps teams during continuous integration / continuous delivery (CI/CD) processes.
  • Mentored junior team members, providing educational expertise on technical concepts.
  • Exceeded established sales goals and increased client retention.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Evaluated and adopted new technologies to address changing industry needs.
Tech Mahindra(Client: Nissan) - Tableau Server Architect
City, STATE, 11/2012 - 12/2017
  • Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
  • Produced high-standard database solutions to meet stability, reliability and performance metrics.
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Serves as the IT architect and technical lead for service delivery of the scope of the built system by designing, reviewing, and overseeing implementation of end-to-end integrated systems, enterprise data and metadata structures, as well as internal systems such as product deployment and licensing.
  • As a Tableau Administrator, specializing in Server Worker Nodes Installation and Configuration.
  • Setting up Tableau Primary and Worker Nodes (drivers, patches, command line utilities, etc.) Disaster Recovery setup, including Backup Primary setup and configuration.
  • Configuring Authentications based on SSO, SAML on requirements.
  • Extensively used Tabadmin and TSM commands in creating backups and restoring backups, Ziplogs and cleanup of Tableau repository to have an efficient environment.
  • Maintaining the record of incidents/tasks/problems/knowledge in Service Now tool.
  • Performing Load testing and monitoring the environment round the clock to make sure the system meets the load without any discrepancy.
  • Participating in the meeting with business owners for different project requirement changes in the environment and coordinating to get it done.

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Resume Overview

School Attended

  • Kongu Engineering College, Anna University
  • Madras University
  • Barathiyar University

Job Titles Held:

  • Technical Operations Manager
  • Technical Lead(Tableau)
  • Tableau Server Architect

Degrees

  • Bachelor of Science
  • MBA
  • Master of Science

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