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technical business analyst resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

I am a passionate Technical Business Analyst and a Data Analyst with a strong foundation in programming and SQL. Over the past 8+ years I have been working in various domains such as Cards, Private & Corporate Banking, Core Banking, Customer Segmentation, Regulation & Compliance, Agreements and Banking industry in general. I enjoy solving problems and building strategies. I believe strongly in teamwork and Agile methodology.

Skills
  • Data Analysis & Visualization - Tableau, SQL
  • Business Analysis
  • Programming - Python, Mainframe
  • Kanban
  • Change and Incident management - BMC Helix ITSM, BMC Remedy, ServiceNow
  • Reporting - Excel, Visio & SharePoint
  • Client Interaction & Team Leadership
  • Scrum Ceremonies - JIRA
  • SDLC - Agile, Waterfall
  • Testing - Functional, Regression, Integration, Performance and UAT
Work History
03/2017 to Current Technical Business Analyst Exact Sciences | Fort Worth, TX,

Client - Nordea Bank - Stockholm

  • Spent 2 years in Stockholm interacting directly with Swedish clients.
  • Handled activities such as, but not limited to, requirement elicitation, project scoping, estimation, gap & impact analysis, workflow analysis, documentation(BRD, FRD, Design), project backlog, efforts burndown, change management and UAT.
  • Leveraged data modeling, data mapping and transformation skills during migration of customer data. Handled large data sets and built library of reusable assets for streamlined BI results.
  • Transformed Nordea’s fee-reporting solution, replacing mails of monthly invoices with e-mails, thus saving nearly 1M euro/year.
  • Worked on the modeling of private-customer segmentation and pricing. Created SQL extracts and Visualizations which helped Nordea realize a 10% rise in monthly fees on it's tailored services post segmentation.
  • Implemented a digital wallet, for documents, called E-Boks which lead to a cost-savings of nearly 500K euro/ year. This was part of Nordea's go-green initiative.
  • Incorporated strategic changes into ‘Mobile Bank ID’ (bank Authentication App) which led to 90% reduction in customer complaints from minors. This improved customer satisfaction.
  • Upgraded file encryption technology between Nordea and third party such as Stralfors, Tieto and Bankgirot. Established scope through architectural analysis, creation of RTM and business workflows.
  • Optimized poorly performing SQL queries, through index restructuring and referential integrity analysis. This made customer on-boarding process work faster.

Client - ABN Amro Bank- Amsterdam

  • Worked in a European regulatory project called MiFID (Markets in Financial Instruments Directive).
  • Created high-level designs, functional & risk analysis documents and estimates in the early phases of project. These helped in bridging technological gaps.
  • Participated in CAB (change advisory board) and stake holder meetings. Drew conclusions and created reports for managerial action.

Honors:

  • Received ‘Best Team’(2018, 2019) and ‘Applause For Team’(2017) awards in recognition of leader in me.
  • Received appreciation from the country-lead of Nordea-Sweden for realizing 20% reduction in their customer complaints in 2019.
  • Recognized for conducted workshops on MIPS optimization and cost saving strategies.
10/2012 to 03/2017 Technical Business Analyst/Data Analyst Mei Inc | Colorado Springs, CO,

Client : Danske Bank - Copenhagen

  • Spent 3 months in Copenhagen interacting directly with Danish clients.
  • Created and maintained system requirements, design documents, test plans, test suites and data visualizations.
  • Deployed PCIDSS (Payment Card Industry-Data Security Standard) successfully. Through this project over 2M customer's card data were masked as per regulations.
  • Designed scripts to notify the level-3 customer support about failing card orders. This reduced the customer complaints from nearly 60 to less than 10 a month.
  • Enhanced SQL queries which extract monthly card payments. This saved 40 man hours of effort, spent correcting erroneous extracts, every quarter.
  • Coordinated with third parties, such as Gemalto and Nets, while handling requirements in areas such as Card-Ordering, Card-Creation, Card-Authorization, Card-Payments and Card-Invoicing.
  • Implemented ‘Mobile Pay’ (a payment App) by studying legacy system architecture and designing compatible API.
  • Restructured the invoicing system, for credit card users, by changing the monthly collection process to daily. This flexibility improved customer satisfaction.
  • Developed co-branded cards, in collaboration with Kesko Retail, which improved Danske’s customer base in Finland. Leveraged programming, code promotion and analysis skills.
  • Practiced SDLC in both Agile and Waterfall paradigm. Performed development, unit-testing, system-testing, code promotion and change management

Honors:

  • Got organizational level appreciation, from Danske's management, for finishing project PCIDSS on time.
  • Got recognized for mentoring multiple new recruits in domain and technical knowledge.
06/2010 to 10/2012 Programmer IBM India | City, STATE,

Client - IBM GBS - New York

  • Worked in IBM’s inventory system, for Global Business Services, as a programmer.
  • Improved data fetch speeds, by transforming SQL queries, in critical business flows such as ‘Order Management’, ‘Billing’, ‘Master Product Inventory’ and ‘Maintenance Inventory’. This caused a jump in the daily product orders by 5%.
  • Applied SDLC principles during various phases of software development.
Education
Expected in 06/2010 to to Bachelor of Technology | Electronics Engineering & Information Technology IIT Dhanbad, Dhanbad, India, GPA:
Certifications
  • Tableau Desktop Certified - 1032562
  • IBM Certified Database Associate - SR8251598
  • Agile Way of Working - TCS

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Resume Overview

School Attended

  • IIT Dhanbad

Job Titles Held:

  • Technical Business Analyst
  • Technical Business Analyst/Data Analyst
  • Programmer

Degrees

  • Bachelor of Technology

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