I am a passionate Technical Business Analyst and a Data Analyst with a strong foundation in programming and SQL. Over the past 8+ years I have been working in various domains such as Cards, Private & Corporate Banking, Core Banking, Customer Segmentation, Regulation & Compliance, Agreements and Banking industry in general. I enjoy solving problems and building strategies. I believe strongly in teamwork and Agile methodology.
Testing - Functional, Regression, Integration, Performance and UAT
Work History
Technical Business Analyst, 03/2017 - Current Exact Sciences – Fort Worth, TX,
Client - Nordea Bank - Stockholm
Spent 2 years in Stockholm interacting directly with Swedish clients.
Handled activities such as, but not limited to, requirement elicitation, project scoping, estimation, gap & impact analysis, workflow analysis, documentation(BRD, FRD, Design), project backlog, efforts burndown, change management and UAT.
Leveraged data modeling, data mapping and transformation skills during migration of customer data. Handled large data sets and built library of reusable assets for streamlined BI results.
Transformed Nordea’s fee-reporting solution, replacing mails of monthly invoices with e-mails, thus saving nearly 1M euro/year.
Worked on the modeling of private-customer segmentation and pricing. Created SQL extracts and Visualizations which helped Nordea realize a 10% rise in monthly fees on it's tailored services post segmentation.
Implemented a digital wallet, for documents, called E-Boks which lead to a cost-savings of nearly 500K euro/ year. This was part of Nordea's go-green initiative.
Incorporated strategic changes into ‘Mobile Bank ID’ (bank Authentication App) which led to 90% reduction in customer complaints from minors. This improved customer satisfaction.
Upgraded file encryption technology between Nordea and third party such as Stralfors, Tieto and Bankgirot. Established scope through architectural analysis, creation of RTM and business workflows.
Optimized poorly performing SQL queries, through index restructuring and referential integrity analysis. This made customer on-boarding process work faster.
Client - ABN Amro Bank- Amsterdam
Worked in a European regulatory project called MiFID (Markets in Financial Instruments Directive).
Created high-level designs, functional & risk analysis documents and estimates in the early phases of project. These helped in bridging technological gaps.
Participated in CAB (change advisory board) and stake holder meetings. Drew conclusions and created reports for managerial action.
Honors:
Received ‘Best Team’(2018, 2019) and ‘Applause For Team’(2017) awards in recognition of leader in me.
Received appreciation from the country-lead of Nordea-Sweden for realizing 20% reduction in their customer complaints in 2019.
Recognized for conducted workshops on MIPS optimization and cost saving strategies.
Technical Business Analyst/Data Analyst, 10/2012 - 03/2017 Mei Inc – Colorado Springs, CO,
Client : Danske Bank - Copenhagen
Spent 3 months in Copenhagen interacting directly with Danish clients.
Created and maintained system requirements, design documents, test plans, test suites and data visualizations.
Deployed PCIDSS (Payment Card Industry-Data Security Standard) successfully. Through this project over 2M customer's card data were masked as per regulations.
Designed scripts to notify the level-3 customer support about failing card orders. This reduced the customer complaints from nearly 60 to less than 10 a month.
Enhanced SQL queries which extract monthly card payments. This saved 40 man hours of effort, spent correcting erroneous extracts, every quarter.
Coordinated with third parties, such as Gemalto and Nets, while handling requirements in areas such as Card-Ordering, Card-Creation, Card-Authorization, Card-Payments and Card-Invoicing.
Implemented ‘Mobile Pay’ (a payment App) by studying legacy system architecture and designing compatible API.
Restructured the invoicing system, for credit card users, by changing the monthly collection process to daily. This flexibility improved customer satisfaction.
Developed co-branded cards, in collaboration with Kesko Retail, which improved Danske’s customer base in Finland. Leveraged programming, code promotion and analysis skills.
Practiced SDLC in both Agile and Waterfall paradigm. Performed development, unit-testing, system-testing, code promotion and change management
Honors:
Got organizational level appreciation, from Danske's management, for finishing project PCIDSS on time.
Got recognized for mentoring multiple new recruits in domain and technical knowledge.
Programmer, 06/2010 - 10/2012 IBM India – City, STATE,
Client - IBM GBS - New York
Worked in IBM’s inventory system, for Global Business Services, as a programmer.
Improved data fetch speeds, by transforming SQL queries, in critical business flows such as ‘Order Management’, ‘Billing’, ‘Master Product Inventory’ and ‘Maintenance Inventory’. This caused a jump in the daily product orders by 5%.
Applied SDLC principles during various phases of software development.
Education
Bachelor of Technology: Electronics Engineering & Information Technology, Expected in 06/2010 - IIT Dhanbad - Dhanbad, India, GPA:
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