Technical Analyst with 4 years in computers and technology. Areas of expertise include networking, helpdesk and software installation and maintenance.
Oversaw IT support for 10 servers, 500 users and 350 desktops and laptops.
Served as Network Administrator for department's LAN consisting of approximately 350 workstations, 10 servers and 2 Managed and lab systems.
Managed and maintained a LAN running on 7 switches.
Spearheaded and led a major network installation and upgrade project.
Installing hardware Installation of Software via manual and sccm Maintaining or repairing equipment Troubleshooting a variety of computer issues Setting up computer security measures Verifying licensing Configuring software Offering technical support on-site or via phone or email Ordering, configuring and supporting mobile devices (iPhones, iPads, mifi). Analyzed software, hardware and network systems for various transmission systems.Drafted training materials and organized training sessions for new employees.Responded to all client requests for technical support by phone, email and the inter-office chat service.
Installing hardware and software systems Maintaining or repairing equipment Troubleshooting a variety of computer issues Setting up computer security measures Configuring computer networks Offering technical support on-site or via phone or email Re Cabled building from CAT5 to CAT6 to facilitate Router upgrade Installation and configuration of Cisco 10GB Routers and Switches Installation of WLAN IP Readdress and VLAN setup.Analyzed software, hardware and network systems for various transmission systems.Configured and installed routers, switches and wireless controllers.Managed all switches, routers, firewalls.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Analyzed complex computer systems to assess vulnerability and risk.Worked with outside vendors and teams to develop voice and data wiring infrastructure.Managed application patches, data backup, security changes and network configuration.Determined feasibility, functionality and potential benefits of proposed systems.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Replaced boards, changed servers and loaded and tested software applications.Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Installing hardware and softwaresystems(McKesson EMR, GEPacs, Star/HBO, Allscripts, Epic,etc) Maintaining or repairing equipment Troubleshooting a variety of computer issues Setting up computer security measures Configuring computer networks Offering technical support on-site or via phone or email.Replaced boards, changed servers and loaded and tested software applications.Diagnosed network problems involving a combination of hardware, software, power and communications issues.Responded to all client requests for technical support by phone, email and the inter-office chat service.Identified, reported and resolved network security violations.Maintained company servers, computers, printers, cables and other equipment.Configured and installed routers, switches and wireless controllers.
Installing hardware and software systems, including cabling.Maintained company servers, computers, printers, cables and other equipment.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Identified, reported and resolved network security violations.Responded to all client requests for technical support by phone, email and the inter-office chat service.
Responsible for acting as a liaison between customers and insurance companies. Assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.Resolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.Answer questions about warranties or terms of sale. Act as the company gatekeeper.Suggest solutions when a product malfunctions.
Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.
Sell products and services.Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.
Compile reports on overall customer satisfaction.Read from scripts.
Handle changes in policies or renewals.
Providing advice on the management of projects organizing the various professional people working on a project carrying out risk assessment making sure that all the aims of the project are met making sure the quality standards are met using IT systems to keep track of people and progress recruiting specialists and sub-contractors monitoring sub-contractors to ensure guidelines are maintained overseeing the accounting, costing and billing.
Top 5% of class, Emphasis in Networking Eagle Scholar Academic Achievement Award Coursework in Information Technology
Coursework in Information Technology
Cabling, CAT5/5e/6, Cisco, Installing hardware, Computer networks, Resolve customer complaints, Customer satisfaction, Customer service, Email, insurance, IP, mail, organizing, policies, progress, quality, Read, recruiting, repairing, risk assessment, Router, Routers, scripts, Switches, technical support, telephones, phone, Troubleshooting, upgrade
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