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Technical Analyst Resume Example

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TECHNICAL ANALYST
Summary

Technical Analyst with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights

Technical System Documentation

Excellent problem solving & analytical skills

Excellent people skills


  • Fluent in Spanish
  • Analysis and problem solving

Vast technical knowledge
Experience
Technical Analyst
October 2011 to Current Cosmo International － Deerfield Beach, FL

● Managed IT projects hardware/software deployment and implementation.

● Team leader implementation for Citrix implementation.

● Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks); and developed functional specifications for IT group. ● Analyzed processes & user's technical needs and apply corrective actions.

● Documented technical procedures and inventory management. ● Developed & maintained technical documentation of software & technical processes.

● Applied troubleshooting solutions and potential scenarios to other functional departments.

● Excelled in negotiations with contractors and vendors.

● Supported technical to internal end-user customers via phone and remote tools.

● Managed help desk customer calls for tech. support. ●

Trained end users on Citrix & other in-house applications. ●

Researched & advised on technical processes and procedures. ● Provided technical support for production manufacturing plant. ● Maintained, planning & installed, Contexa and Camelot software

Prepared and presented technical proposals for clients.Served as operating system expert, providing technical support for entire organization.Developed and managed project plans while providing status updates to management.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Technical Analyst II
September 2010 to July 2011 Pediatrix Medical Group － Sunrise, FL
  • Performed project management tasks with server configuration & deployment to remote sites.
  • Identified solution-related or implementation-related issues and escalated appropriately.
  • Conducted all pre-implementation, implementation & post-implementation.
  • Ensured all implementation activities, including user training with minimal operational impact.
  • Complied with HIPPA for hospitals and clinics.
  • Worked with ISP/carriers for deployment of internet line connectivity.
  • Configured, installed, and deployment of computer peripherals and phone equipment.
  • Tracked and documented Help Desk calls on Remedy Tracking System.
  • Performed level I & II Help Desk support calls in Spanish and English.
  • Supported Electronic Health Record (HER) end users with Neonatology Software (BabySteps).
Help Desk Technician
June 2008 to September 2010 Broward County Health Department － Deerfield Beach, FL
  • Technical Helpdesk Support
  • Performed installation configuration with extensive experience in systems documentation.
  • Monitored technical calls using Track-it call system.
  • Supported Helpdesk technical Tier 1 calls remotely to non-technical customers.
  • Configured PC images to deploy mass replacement hardware for over 200 users.
Jr. System Administrator
December 2004 to December 2007 Boston Scientific Corporation － Deerfield Beach, FL
  • Administered Windows server 2003 and active directory, managing user accounts, user access, password configuration, OUs.
  • Provided initial phone support for Tier II calls and technical assistance to users managing and administrating all operating systems, applications, network folder sharing access, and their corresponding software with a solid technical experience.
  • Saved costs in maintenance and service calls for network printers.
  • Planned monthly security patches for servers and deployment on desktops.
  • Oversaw installation, configuration, maintenance, and troubleshooting end users' desktop with extensive experience in systems documentation.
  • Directed project for new desktop deployment.
  • Experienced in desktop administration and helpdesk support with phone support.
  • Managed 60 Network printers with parts, supplies and monthly maintenance with outside vendors.
Documentation Specialist
October 1998 to December 2000 Boston Scientific Corp. － Miami, FL
  • Managed of production documentation through the use of SAP
  • Trained in cGMP on medical devices and ISO 9000
  • Audited procedural documentation
  • Managed internal processes for FDA audits
  • Entered data for engineering changes and design Ramses Vallejos
Education
Master : Leadership, 2013 Nova Southeastern University － Davie, FL, USA

Master Degree in Leadership Nova Southeastern University, FL 2013
BA : Management Information Systems, 2004 Florida International University － Miami, FL, USA

BA Management Information Systems Florida International University, FL 2004
AA : Computer Information Systems, Technology, 2000 Miami Dade Community College － Miami, FL, USA

AA Computer Information Systems Miami Dade Community College, FL 2000
Certifications

CompTIA A+

CompTIA N+

Skills

Trained end users in software

People skills

Advanced problem-solving

Great organizational skills


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Resume Overview

Companies Worked For:

  • Cosmo International
  • Pediatrix Medical Group
  • Broward County Health Department
  • Boston Scientific Corporation
  • Boston Scientific Corp.

School Attended

  • Nova Southeastern University
  • Florida International University
  • Miami Dade Community College

Job Titles Held:

  • Technical Analyst
  • Technical Analyst II
  • Help Desk Technician
  • Jr. System Administrator
  • Documentation Specialist

Degrees

  • Master : Leadership , 2013
    BA : Management Information Systems , 2004
    AA : Computer Information Systems, Technology , 2000

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