tech support representative resume example with 5 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated to completing tasks and job responsibilities in a timely and unobtrusive manner. Expense control Project organization Internal auditing Forklift operations Customer service-oriented Superior negotiation skills Map reading and navigation skills Loading and unloading Creative problem solving Inventory management Lifting and sorting Purchase order verification Safe and efficient driving Problem resolution CPR certified Multi-Task Management Labeling and boxing Customer satisfaction Communications Nursing - Some college (No degree)

  • Collaborative Team Player
  • User Support and Troubleshooting
  • Software Diagnosis
  • Troubleshooting Network Issues
  • Development Documentation
  • Apple IOS
  • Training Material Development
  • Organizational Skills
  • Issue and Resolution Tracking
  • Data Recovery
  • Analytical and Methodical
  • Tracking and Documentation
  • Defect Analysis and Resolution
  • Software Evaluation
  • Customer Support Needs Assessment
  • User Experience
  • Data Connectivity
  • Resolving Problems and Incidents
  • Mobility Devices
  • Technical Troubleshooting
  • Call Center Operations
  • Incoming Call Management
  • Friendly and Patient
  • Customer Communication and Empathy
  • Client Rapport-Building
  • Online Chat Support
  • Software Patches
  • Technical Implementation
  • De-Escalation Techniques
  • Responding to Technical Questions
  • Shipment Optimization
  • Forklift Operation
  • Heavy Lifting
  • Obstacle Removal
  • Shipment Palletization
  • Facility Maintenance
  • Sorting and Labeling
  • Health and Safety
  • Loading and Unloading
  • Shipping and Receiving
  • Stocking and Replenishing
  • Material Loading and Unloading
  • Operations Support
  • Materials Handling and Transport
  • Product Signage and Labeling
  • Pallet Jacks
  • Cleaning and Organization
  • Inventory Tracking and Storage
  • Clear Communication
  • Punctual and Dependable
  • Cardboard Recycling
  • Conveyor Systems
  • Pickups and Deliveries
  • Task Delegation
  • Material Stacking
  • Product Packaging
  • Cash Register Operation
  • Verifying Shipments
Work History
12/2021 to Current Tech Support Representative Alorica Inc. | Sherman, TX,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Managed high levels of call flow and responded to technical support needs.
  • Activated accounts for clients interested in new services.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Provided replacement files to customers missing data, media files, and software components.
  • Fielded average of 400 inbound phone calls to deliver support and remotely resolve service issues.
  • Resolved system, hardware and telephone issues within minutes, improving efficiency among departments.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
04/2021 to 11/2021 Warehouseman Danos | Gray, LA,
  • Loaded products weighing up to 75 pounds onto trailers for delivery
  • Used hand trucks and pallet jacks to unload the cargo from the truck
  • Double-checked the quantity and description of the materials received by comparing them to the packing list
  • Used bracing and strapping techniques to prevent load shifting or damage
  • Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings
  • Palletized boxes to make moving and shipping easier
  • Sorted cargo to ensure that it was delivered to the correct location, avoiding unnecessary delays and increasing productivity.
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
08/2018 to 01/2021 Customer Assistant Hope Haven, Inc. | Sibley, IA,
  • Mixed and matched paints to the specifications of the customer
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Observed customer behavior in order to spot security threats and report them to supervisors
  • Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
  • Contributed to $19,000 in annual store sales per Day
  • Promoted available products and services to customers during service, account management, and order calls
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
  • Backorder availability, future inventory, and special orders were all discussed with vendors
  • Provided product and service information to customers
  • Increased customer satisfaction by coming up with new ways to solve problems.
06/2017 to 08/2018 Cashier Shakopee Mdewakanton Sioux Community | Chaska, MN,
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Educated customers about new product promotions to increase sales
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Trained team members to work as cashiers in accordance with company policies and procedures
  • Efficiently and accurately processed a large number of transactions
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Won first place in the sate for Stock Market game
  • Accomplishments
Expected in 01/2020 to to Associate Degree In Nursing | Nursing Education University of Arkansas At Pine Bluff, Pine Bluff, AR GPA:

Completed some education in schools Nursing program

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Resume Overview

School Attended

  • University of Arkansas At Pine Bluff

Job Titles Held:

  • Tech Support Representative
  • Warehouseman
  • Customer Assistant
  • Cashier


  • Associate Degree In Nursing

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