Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills, sales expertise, and bookkeeping.
Education and Training
Expected in 05/2019
Bachelor of Science: Biomedical Engineering Louisiana Tech University - Ruston, LA GPA:
Skills
Multitasking
Customer assistance
Organizational skills
POS system operation
Problem resolution
Troubleshooting
Computer skills
Time management
Microsoft Office
Team management
Project management
Productivity improvement
Web metrics knowledge
Digital production
Experience
09/2020 to 02/2021
Tech & Beauty Team MemberTarget – City, STATE,
Made recommendations of appropriate products to meet customers' individual needs.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Trained new team members Suggested product offerings and technology upgrades to customers Built and cultivated strong network of lucrative clients.
Maintained inventory levels and kept adequate stock in product displays on the sales floor.
Maintained orderly, clean and well-merchandised workstations.
Drove sales of beauty and tech products by applying proactive nature, knowledge of customer preferences and active listening skills.
Fostered positive employee relationships through communication, training and development coaching.
Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Integrated process improvements to increase overall workflow.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Measured and inspected finished products for defects, and compared to work instructions for accuracy.
09/2019 to 02/2020
Creative Online & Office AssistantHerringstones LLC – City, STATE,
Collected payments, issued receipts and updated accounts to reflect new balances between online store, five storefront locations, and customers.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Took ideas and transformed into exceptional designs for use by merchandising department to promote sales.
Met tight deadlines while handling large volume of projects by maintaining proper time management and organization of all tasks.
Developed and maintained professional, long term relationships with various individuals, including internal personnel, clients and suppliers.
Reviewed graphic layouts in all phases of production.
Maintained neat and clean tools, machinery and all work areas.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
02/2021 to Current
Medical Unit SecretaryGlenwood Regional Hospital - CVT/CVI – City, STATE,
Coordinated patient appointments, maintained files and received incoming phone calls.
Reviewed patient records to check accuracy of information and implement updates.
Executed clerical tasks and assisted with all unit duties as directed.
Managed unit call reception and routed calls to correct department.
Provided patient information to facilitate timely admissions and discharges.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Answered phone calls to provide assistance, information and medical personnel access.
Monitored unit supply levels and notified management of ordering needs.
Retrieved physicians' paperwork, including lab test requests.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Transcribed doctors' orders, including medication and lab test requests.
Compiled physical and digital documents, charts and reports.
Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
12/2015 to 12/2019
Research Assistant/Research & Development EngineerLouisiana Tech University – City, STATE,
Worked with FDA/ISO Standards
Maintained and Updated Data History File Worked on a cross-functional project team through all phases of the product
Development process Included planning and executing projects from concept through the launch and Initial production ramp-up
Designed experiments, analyzing, documenting, and summarizing results
Ran experiments to understand manufacturing capabilities and equipment capacity, and ensuring that new products are designed for manufacturing
Collaborated with multiple medical device companies (Medtronic, St.Jude Scientific, and Spectralness) and LSUS Health to access the product's usability
Developed timelines, organizes samplings and sets priorities
Provided design guidance and input on product
Estimated costs, timelines and challenges for the project.
Developed and implemented best practices, quality assurance standards and project management procedures.
Maintained timely and accurate oral and written technical reports of engineering activities.
Utilized LabVIEW and CleveLabs Bioradio communication regularly to store data, model results and run tests.
Developed reports and recommendations regarding research outcomes.
Applied knowledge of mathematics, physics, chemistry and biology to support research and experiments.
Applied high degree of accuracy and precision when preparing documentation of research procedures and data gathered.
Developed materials and methods for data collection and analysis
Conducted analytical processes of data using Lab View
Assisted with gathering funding by writing research grant proposals
Provided first class communication and collaboration with coworkers
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Louisiana Tech University
Job Titles Held:
Tech & Beauty Team Member
Creative Online & Office Assistant
Medical Unit Secretary
Research Assistant/Research & Development Engineer
