team supervisor and field trainer resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I am a hardworking, reliable, and fun loving team member motivated to get tasks done as efficiently as possible and have a few laughs while we tackle projects. I do also have the ability to work diligently on my own when needed. I take constructive criticism well and can adapt to what I need to change. My passion is to motivate, lead, and help people succeed any way I can.
Skills
Problem-Solving
Teamwork and Collaboration
Overseeing Daily Activities
Goal Setting
Flexible Schedule
Work Planning and Prioritization
Attention to Detail
Analytical Thinking
Documentation and Reporting
Giving Constructive Feedback
Issue Resolution
Coaching and Mentoring
Verbal and Written Communication
Continuous Improvement
Leading Team Meetings
Education and Training
Randall UniversityOklahoma City, OKExpected in ā ā:Music - GPA:
Certifications
Licensed Insurance agent for Kansas, Missouri, and Oklahoma- 2016- Current
Experience
Business First Bank - Team Supervisor and Field Trainer Dallas, TX, 08/2019 - Current
Trained employees on daily tasks and coached to improve performance.
Enforced procedures and policies for safety and quality services.
Led team by answering questions and solving complex problems daily.
Communicated with customers to assist and promote outstanding experiences.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
AMERICAN SENIOR BENEFITS - Insurance Specialist City, STATE, 09/2016 - 07/2019
Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Fostered relationships with customers to expand customer base and retain business.
Resolved routine and complex issues by performing detailed research.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Collaborated with carriers to resolve discrepancies in insurance payments.
Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Improved office operations, maintaining records, tracking data and promoting clear internal communications.
Cultivated lasting professional relationships and grew client referrals to promote agency success.
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