team member trainer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

As an experienced Manager of 15 years my experience includes managing various events and activities, resources, and people. I am looking to utilize my management experience to expand my professional skills and have meaningful experiences that help build and develop my skills for advancement in my career. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and adept at working effectively and quickly mastering new skills. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, vendor negotiations and contract management.

  • Experience in Leadership
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Staff Development
  • Scheduling and Coordinating
  • Planning & Organizing
  • Retail Operations
  • Software Proficiencies

MS Windows and Office

Team Member/Trainer, 09/2018 to 04/2023
National Financial Partners Corp.Portland, OR,
  • As a Team member my responsibilities of inbound, GM, and fulfillment include unloading and sorting daily product shipments, replenishment, inventory accuracy, inventory audits, promotional signing, pricing, merchandising, and presentation for all GM areas of the store.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Shopping Fulfillment online sales for pickup and drive-up orders which includes picking, packing, and shipping the products.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
  • Providing excellent customer service and developing customer relationships and efficient delivery to our guests
  • Addressed customer needs, responding to specific requests.
  • Looked for ways to go above and beyond job requirements
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Planned and completed group projects, working smoothly with others.
  • Meeting deadlines and sales goals
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Operated overhead Wave/Crown machines to move supplies and finished products.
  • As the Trainer for new incoming team members my responsibilities include teaching/coaching company procedures, safety requirements using approved training materials, daily duties, responsibilities, and expectations, to help in their development
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Office & Operations Manager, 09/2006 to 12/2018
Matheson TruckingLong Beach, CA,
  • As the Office & Operations Manager I was responsible for the oversight of multiple employees In working with day-to-day activities which included, having strong operations skills to blend a variety of tasks to ensure staff’s focus on exceptional guest experiences Responsibilities included:
  • Planning daily and weekly workload to support business priorities and delivery goals
  • Leading multiple staff effectively which included, interviews, development and coaching
  • Executing sales goals by planning, pricing, managing events and promotions
  • Managing workload, maintenance , cleaning/disinfecting, and delivery/pickup schedules
  • Developed diagrams and floor plans with event setup requirements.
  • Advertising, website & social media maintenance
  • Produced contracts and invoices for events and monitored fee collection.
  • obtained required Insurances, permits, and licenses and following local regulations.
  • Purchasing new products and supplies. inventory, filling orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Recruited and trained new employees to meet job requirements.
School Bus Driver/ Vice President, 08/1999 to 05/2013
San Ramon Valley Unified SchoolCity, STATE,
  • Provided support for the student transportation services with the specific responsibility for transporting students on scheduled routes to and from school, district activities and events in school buses; ensuring vehicle operation is in safe operating condition; and ensuring the safety of students during transport as well as loading and unloading from the buses Responsibilities include:
  • Transports students to and from school, sporting events, field trips, and other events and activities at designated stops following schedules to maintain timely arrivals and departures.
  • Daily Bus safety inspections and maintenance logs. Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Daily cleaning & disinfecting inside/outside of Bus
  • Advises passengers of appropriate behavior for the purpose of reinforcing established guidelines and maintaining passenger safety
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Operated motorized ramps and lifts to assist special needs students.
  • Acquired and maintained certification in basic first aid and CPR.
  • Assesses a wide variety of work-related situations for the purpose of resolving or recommending a resolution to the situation
  • Monitors students and other passengers during transit for the purpose of ensuring the safe transportation of all passengers
  • Prepares reports for the purpose of documenting activities, providing written reference, conveying information, and complying with legal requirements such as commercial licenses, first- aid, and yearly training requirements, and established guidelines
  • Reports observations and incidents for the purpose of communicating information to appropriate personnel for their action
  • In addition to my role as a School Bus Driver, I served in multiple positions for SEIU Local 1021 Union which included Vice President, Negotiator, and Shop Steward. I played a key role in the negotiations of the union contact and successfully negotiated wages and benefits for the union members of 1021.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Collaborated with company's legal counsel to review and revise contracts for SEIU Local 1021 members.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Gathered information and statistics for economic and labor-related proposals.
  • Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
  • Planned and completed group projects, working smoothly with others.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Assistant Station Manager, 01/1996 to 08/1999
ChevronCity, STATE,
  • Starting as a customer service representative at the Antioch location, after about a year I became the, for the Concord store. I assisted the Station Manager in the overall operations of the retail facility, to meet and exceed performance and profit goals according Chevrons objectives These include but are not limited to: safety, compliance and providing work direction of staff
  • I assisted the Station Manager in demonstrating the company’s core values of safety, diversity, inclusion, integrity and trust Responsibilities included:
  • Assist Station Manager in the day-to-day operations of the retail facility which include; daily/weekly sales reports, scheduling, payroll, banking and armored truck preparation, product ordering, replenishment, merchandising, pricing, presentation, inventory accuracy, clean and disinfect all areas of the store and outside lot
  • Maintain oversight of station operations and staff in the Station Manager’s absence
  • Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations
  • Understand the importance of and ensure all station employees comply with company wage & hour requirements
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process and Role-model safe behaviors.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
Bachelor of Science: Business Administration And Management, Expected in 12/2024 to UMass Global - Irvine, CA
Certificates and Training

University of Denver

  • Frontline Manager Leadership Program

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Resume Overview

School Attended

  • UMass Global

Job Titles Held:

  • Team Member/Trainer
  • Office & Operations Manager
  • School Bus Driver/ Vice President
  • Assistant Station Manager


  • Bachelor of Science

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