Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am very experienced with background assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts. I am always ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. I am also very dedicated to business success, eager to learn more about skills and to advance professionally and holds quality and teamwork in high esteem.

Skills
  • Following Instructions
  • Problem-Solving
  • Heavy Lifting
  • Continuous Development
  • Clear Communication
  • Attention to Detail
  • Positive Attitude
  • Flexible Schedule
  • Computer Skills
  • Customer Service
  • Workplace Safety
  • Area and Facility Cleaning
  • Quality Inspections
  • Willingness to Learn
  • Teamwork and Collaboration
  • Safety Understanding
  • Money Handling
  • Equipment Maintenance
  • Call Center Operations
  • Experience in Leadership
  • Program Evaluation
  • Team Management
Experience
Team Member/Team Leader, 01/2018 to 06/2022
Tin Roof BistroManhattan Beach, CA,
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Addressed customer needs, responding to specific requests.
  • Processed and retrieved customer special orders.
  • Trained new team members using approved training materials and information.
  • Stayed informed of company and store updates from leadership.
  • Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process.
  • Rotated through series of different stations based on team needs.
Server, 01/2020 to 06/2021
St. Joseph's Healthcare SystemTotowa, NJ,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Set up tables and counters to prepare dining and serving areas.
  • Documented food orders and ran items to guest tables in dining room.
Call Center Representative, 01/2019 to 01/2020
US Health AdvisorsCity, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Completed up to 100 outgoing calls per day according to assigned call list.
Education and Training
High School Diploma: , Expected in 06/2021
Riverview High School - Sarasota, FL
GPA:
Associate of Arts: Criminal Justice, Expected in
Florida SouthWestern State College - Fort Myers, FL
GPA:

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Resume Overview

School Attended

  • Riverview High School
  • Florida SouthWestern State College

Job Titles Held:

  • Team Member/Team Leader
  • Server
  • Call Center Representative

Degrees

  • High School Diploma
  • Associate of Arts

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