I am very experienced with background assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts. I am always ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. I am also very dedicated to business success, eager to learn more about skills and to advance professionally and holds quality and teamwork in high esteem.
Skills
Following Instructions
Problem-Solving
Heavy Lifting
Continuous Development
Clear Communication
Attention to Detail
Positive Attitude
Flexible Schedule
Computer Skills
Customer Service
Workplace Safety
Area and Facility Cleaning
Quality Inspections
Willingness to Learn
Teamwork and Collaboration
Safety Understanding
Money Handling
Equipment Maintenance
Call Center Operations
Experience in Leadership
Program Evaluation
Team Management
Experience
Team Member/Team Leader, 01/2018 to 06/2022 Tin Roof Bistro – Manhattan Beach, CA,
Worked hard to learn required tasks quickly to maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Upheld high standards of productivity and quality in operations.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements.
Addressed customer needs, responding to specific requests.
Processed and retrieved customer special orders.
Trained new team members using approved training materials and information.
Stayed informed of company and store updates from leadership.
Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process.
Rotated through series of different stations based on team needs.
Server, 01/2020 to 06/2021 St. Joseph's Healthcare System – Totowa, NJ,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Served food and beverages to patrons and immediately remedied issues with orders.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Resolved customer concerns with friendly and knowledgeable service.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Implemented sanitary food handling, holding and service protocols.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Set up tables and counters to prepare dining and serving areas.
Documented food orders and ran items to guest tables in dining room.
Call Center Representative, 01/2019 to 01/2020 US Health Advisors – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Trained and supervised new employees to promote overall team productivity and consistent service.
Reviewed files, records and other obtained documents to respond to customer requests.
Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Completed up to 100 outgoing calls per day according to assigned call list.
Education and Training
High School Diploma: , Expected in 06/2021 Riverview High School - Sarasota, FL GPA:
Associate of Arts: Criminal Justice, Expected in Florida SouthWestern State College - Fort Myers, FL GPA:
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