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- Home: (555) 432-1000
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I am very experienced with background assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts. I am always ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. I am also very dedicated to business success, eager to learn more about skills and to advance professionally and holds quality and teamwork in high esteem.
- Following Instructions
- Problem-Solving
- Heavy Lifting
- Continuous Development
- Clear Communication
- Attention to Detail
- Positive Attitude
- Flexible Schedule
- Computer Skills
- Customer Service
- Workplace Safety
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- Area and Facility Cleaning
- Quality Inspections
- Willingness to Learn
- Teamwork and Collaboration
- Safety Understanding
- Money Handling
- Equipment Maintenance
- Call Center Operations
- Experience in Leadership
- Program Evaluation
- Team Management
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Team Member/Team Leader, 01/2018 to 06/2022
Tin Roof Bistro – Manhattan Beach, CA,
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Addressed customer needs, responding to specific requests.
- Processed and retrieved customer special orders.
- Trained new team members using approved training materials and information.
- Stayed informed of company and store updates from leadership.
- Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process.
- Rotated through series of different stations based on team needs.
Server, 01/2020 to 06/2021
St. Joseph's Healthcare System – Totowa, NJ,
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Set up tables and counters to prepare dining and serving areas.
- Documented food orders and ran items to guest tables in dining room.
Call Center Representative, 01/2019 to 01/2020
US Health Advisors – City, STATE,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Completed up to 100 outgoing calls per day according to assigned call list.
High School Diploma: , Expected in 06/2021
Riverview High School - Sarasota, FL
GPA:
Associate of Arts: Criminal Justice, Expected in
Florida SouthWestern State College - Fort Myers, FL
GPA:
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