Team Member Services Specialist Resume Example
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TEAM MEMBER SERVICES SPECIALIST
Summary
Human Resources Specialist with expertise in areas of Benefits, Payroll, and Recruiting.
Excellence with customer service skills, vast and extended experience in Hospitality.
Highlights
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Experience
Team Member Services Specialist05/2015 to CurrentWestgate Resorts
- Coordinate and conduct New-Hire Orientation Counsel management staff on employee relations issues Assisted management and employees regarding employee relation issues: Conducting Investigations, Performance Improvement Plans, E.
- R.
- Summaries and Recommending effective resolutions Manages administration of HR Policies, Procedures, and Programs Partnered with TMS Business Partner in EE relations, Workers Compensation and Unemployment Hearing Manage process of employees Internal Transfers, Promotion, Termination, Leave Request, Foundation Request Respond to inquiries regarding standard company policies and procedures Review and make recommendations on modifying Disciplinary Warnings prior to issuance Enter Disciplinary Warnings in HRIS database Maintained, audited personnel files, I-9's and FMLA Arranged and executed company events such as Open Enrollment, Job Fair, Health Fair, and other company-sponsored events Conduct Employee Verification, Criminal Background and Administer Drug Screening Educate and advise employees on Group Health Plan, 401k, LOA, FMLA Liaison between the Benefits Department and Employees/Managers Managed all aspects of Leave of Absence cases (i.e.
- FMLA, PLOA) notified employees of their eligibility, rights, and responsibilities.
- Processed all appropriate documentation, ensuring company remained in legal compliance Member of the company wellness and safety committee Responsible for the operations of the department in the absence of Team Member Services.
Manager
Trained Employment Coordinator
Team Member Services Employment Coordinator08/2014 to 05/2015Westgate Lakes Resort & Spa
- Primary contact for all Walk-Ins, New Hires, and Team Members Educated and advised management and employees on ADP, FMLA, Payroll, Benefits, Transfers Process and conducted 200 + new hires onboarding, such as New Hire Paper Work, Criminal Backgrounds, Drug screening, E-verify, and Provide information regarding ADP registration Created a manual for management and administrators on how to navigate ADP RM Scan and verify files in Image quest Process Name Change, Verification of Employment, Open Tickets with HRIS Kept all open communications with Managers, Team members, and Applicants via phone, fax, and e-mail Register biometric fingerprint Participate in company event to feed the homeless.
Tour Desk Agent11/2013 to 08/2014
- Greet guest and verify guest met qualifications for timeshare touring.
- Register tour, Enter gifts, Assign Sales Representative.
- Keep all open communications between departments and outside vendors through e-mail.
- Run end of day reports and report incidents presented throughout the day.
Human Resources Area Coordinator06/2005 to 06/2008NA
- Screened and recruited new associates for area hotels Conducted criminal background and drug test screening Processed New Hire, Terminations, and Exit Interviews Maintained, audited personnel files, I-9's and FMLA Worked closely and maintain a great relationship with all department managers Schedule and conducted initial interview Process payroll weekly for 400+ associates Assisted the Area Director of Human Resources with the overall operations of the department and Special events such as Quarterly Appreciation Luncheons, Holiday Party, and Job Fair Presented benefits information to new employees such as Medical, Dental and 401K In Charge of LOA and FMLA Audited end of the month benefits and billing reports.
Education
Associates: Arts Human Resources Management2016Valencia CollegeArts Human Resources Management
Bachelors: Arts Human Resources Management2018University of Central FloridaArts Human Resources Management
Interests
Hampton Team Member of the month January 2003, August 2004, and April 2005 Residence Inn Associate of the month May 2007 Nominated Ambassador for the month of November 2015 Nominated Ambassador for the month of January 2016 We Caught You Doing Something Right August 2016
Languages
Spanish Fluent
Skills
ADP, Benefits Administrator, Benefits, billing, Ceridian, database, documentation, e-mail, Employee Relations, Special events, fax, HRIS, Human Resources, HR, Image, Kronos, Lawson, legal compliance, Director, Administer Drug, Excel, Word, Payroll, Process payroll, personnel, Policies, Promotion, quest, Recruitment, safety, Sales, Spanish, phone
Additional Information
- AWARDS Hampton Team Member of the month January 2003, August 2004, and April 2005 Residence Inn Associate of the month May 2007 Nominated Ambassador for the month of November 2015 Nominated Ambassador for the month of January 2016 We Caught You Doing Something Right August 2016
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Resume Overview
School Attended
- Valencia College
- University of Central Florida
Job Titles Held:
- Team Member Services Specialist
- Manager Trained Employment Coordinator Team Member Services Employment Coordinator
- Tour Desk Agent
- Human Resources Area Coordinator
Degrees
- Associates : Arts Human Resources Management 2016
Bachelors : Arts Human Resources Management 2018
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