, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am outgoing and friendly with a strong drive to succeed. Versatile team member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, I am motivated to to gain hands-on experience and to advance professionally. I have demonstrated the ability to constantly develop my skills. Reliable professional offering an extensive career promoting positive customer experiences.
Skills
Call center experience
Quality assurance
MS Office
Relationship Development
Skilled in Mainframe software
Recordkeeping and data input
Program understanding and advisement
Problem resolution
Regulatory compliance understanding
Verbal and written communication
Conflict resolution
Work ethic
Experience
Unemployment Claims Specialist, 05/2020 to 10/2021 Equifax – West Des Moines, IA,
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Delivered excellent customer service by responding to account questions, concerns, and submitting claims.
Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Managed Mainframe information system accounts, facilitating transfer of data to users.
Calculated required amount needed for claimant to receive benefits.
Made outbound calls to gather wage verification from employers to re qualify claimants.
Received separation notices and updated employment dates.
Inputted employer/wage issues into database.
Sent out documents to employers and claimants for additional information.
Team Member, 11/2019 to 05/2020 Elsupermarkets – Lawndale, CA,
Multitasked between five different areas at any given time, carrying out marketing plans designed to extend community outreach and increase store patronage.
Demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Built loyal clientele through friendly interactions and consistent customer appreciation. I’ve demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Shift Leader, 12/2018 to 10/2019 Mccoy's Building Supply – Alpine, TX,
Primary keyholder and was responsible for opening and closing the store.
Smoothly processed incoming orders including, online and catering handling over 500 transactions per day with exceptional accuracy.
Reconciled receipts with cash.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Trained and supervised team member to maximize performance and meet daily objectives.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Head Lifeguard, 05/2017 to 09/2018 County Of Roanoke Virginia – Roanoke, VA,
Identified emergency situations, including potential drownings and entered water to preform lifesaving measures.
Created schedules for a staff up to two weeks in advance.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Supervised maintenance of pool equipment and notified maintenance department of issues requiring immediate resolution.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Routinely completed safety update training and ensured all patrons followed safety rules.
Education and Training
High School Diploma: , Expected in 2018 Winder-Barrow High School - Winder, GA GPA:
Bachelor of Arts: Interior Design, Expected in Georgia Gwinnett College - Lawrenceville, GA, GPA:
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