Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am outgoing and friendly with a strong drive to succeed. Versatile team member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, I am motivated to to gain hands-on experience and to advance professionally. I have demonstrated the ability to constantly develop my skills. Reliable professional offering an extensive career promoting positive customer experiences.

  • Call center experience
  • Quality assurance
  • MS Office
  • Relationship Development
  • Skilled in Mainframe software
  • Recordkeeping and data input
  • Program understanding and advisement
  • Problem resolution
  • Regulatory compliance understanding
  • Verbal and written communication
  • Conflict resolution
  • Work ethic
Unemployment Claims Specialist, 05/2020 to 10/2021
EquifaxWest Des Moines, IA,
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Delivered excellent customer service by responding to account questions, concerns, and submitting claims.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Managed Mainframe information system accounts, facilitating transfer of data to users.
  • Calculated required amount needed for claimant to receive benefits.
  • Made outbound calls to gather wage verification from employers to re qualify claimants.
  • Received separation notices and updated employment dates.
  • Inputted employer/wage issues into database.
  • Sent out documents to employers and claimants for additional information.
Team Member, 11/2019 to 05/2020
ElsupermarketsLawndale, CA,
  • Multitasked between five different areas at any given time, carrying out marketing plans designed to extend community outreach and increase store patronage.
  • Demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built loyal clientele through friendly interactions and consistent customer appreciation. I’ve demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Shift Leader, 12/2018 to 10/2019
Mccoy's Building SupplyAlpine, TX,
  • Primary keyholder and was responsible for opening and closing the store.
  • Smoothly processed incoming orders including, online and catering handling over 500 transactions per day with exceptional accuracy.
  • Reconciled receipts with cash.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Head Lifeguard, 05/2017 to 09/2018
County Of Roanoke VirginiaRoanoke, VA,
  • Identified emergency situations, including potential drownings and entered water to preform lifesaving measures.
  • Created schedules for a staff up to two weeks in advance.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Supervised maintenance of pool equipment and notified maintenance department of issues requiring immediate resolution.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Routinely completed safety update training and ensured all patrons followed safety rules.
Education and Training
High School Diploma: , Expected in 2018
Winder-Barrow High School - Winder, GA
Bachelor of Arts: Interior Design, Expected in
Georgia Gwinnett College - Lawrenceville, GA,

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School Attended

  • Winder-Barrow High School
  • Georgia Gwinnett College

Job Titles Held:

  • Unemployment Claims Specialist
  • Team Member
  • Shift Leader
  • Head Lifeguard


  • High School Diploma
  • Bachelor of Arts

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