- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
I am outgoing and friendly with a strong drive to succeed. Versatile team member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, I am motivated to to gain hands-on experience and to advance professionally. I have demonstrated the ability to constantly develop my skills. Reliable professional offering an extensive career promoting positive customer experiences.
- Call center experience
- Quality assurance
- MS Office
- Relationship Development
- Skilled in Mainframe software
- Recordkeeping and data input
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- Program understanding and advisement
- Problem resolution
- Regulatory compliance understanding
- Verbal and written communication
- Conflict resolution
- Work ethic
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Unemployment Claims Specialist, 05/2020 to 10/2021
Equifax – West Des Moines, IA,
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Delivered excellent customer service by responding to account questions, concerns, and submitting claims.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Managed Mainframe information system accounts, facilitating transfer of data to users.
- Calculated required amount needed for claimant to receive benefits.
- Made outbound calls to gather wage verification from employers to re qualify claimants.
- Received separation notices and updated employment dates.
- Inputted employer/wage issues into database.
- Sent out documents to employers and claimants for additional information.
Team Member, 11/2019 to 05/2020
Elsupermarkets – Lawndale, CA,
- Multitasked between five different areas at any given time, carrying out marketing plans designed to extend community outreach and increase store patronage.
- Demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built loyal clientele through friendly interactions and consistent customer appreciation. I’ve demonstrated operating standards and procedures that positively impacted the restaurants overall operations.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Shift Leader, 12/2018 to 10/2019
Mccoy's Building Supply – Alpine, TX,
- Primary keyholder and was responsible for opening and closing the store.
- Smoothly processed incoming orders including, online and catering handling over 500 transactions per day with exceptional accuracy.
- Reconciled receipts with cash.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Trained and supervised team member to maximize performance and meet daily objectives.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Head Lifeguard, 05/2017 to 09/2018
County Of Roanoke Virginia – Roanoke, VA,
- Identified emergency situations, including potential drownings and entered water to preform lifesaving measures.
- Created schedules for a staff up to two weeks in advance.
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
- Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Supervised maintenance of pool equipment and notified maintenance department of issues requiring immediate resolution.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Routinely completed safety update training and ensured all patrons followed safety rules.
High School Diploma: , Expected in 2018
Winder-Barrow High School - Winder, GA
GPA:
Bachelor of Arts: Interior Design, Expected in
Georgia Gwinnett College - Lawrenceville, GA,
GPA:
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