Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Team member attitude, willing to get along with others to insure best outcome no matter the circumstance. Fast learner and very hands on when it comes to training and learning new things. Willing to learn new things and expand my knowledge on different areas.
Skills
Customer relations
Communication
Organizational Skills
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Leadership
Adaptability
Good at Following Directions
Team member training
Cooperative team member
Hands on Learner
Picks up things fairly quickly
Not afraid to ask for help when needed
Work History
06/2019 to CurrentTeam Member Amazon.Com, Inc. | Houston, TX,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Assisted customers by answering questions and fulfilling requests
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
Prepared ingredients for menu items
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
Checked completed orders for accuracy and bagged meals for easy carrying
Promoted customer loyalty by efficiently handling food and service complaints
Performed shift change tasks each day to keep store efficient and neat
Take orders and store them while directing customers where to go to insure drive-thru was running efficiently
Prepare all bulk prep needed for Kitchen was completed
01/2018 to 04/2019Senior Account ManagerSirius Xm | Chicago, IL,
Mentored account management professionals to develop skills
Improved information collection and record-keeping accuracy by creating, updating and managing customer communications
Managed agendas and calendars, boosting productivity
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
Managed multiple projects simultaneously to aid executive leaders
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Consulted with outside parties to resolve discrepancies and create effective solutions
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Answered customer telephone calls promptly and in appropriate manner
Provided primary customer support to internal and external customers in fast-paced environment
Worked with Microsoft, Excel, PowerPoint on daily basis to assist other account managers as well as leadership knew what was happening with customers projects
10/2014 to 01/2018ManagerRaising Canes Chicken | Tulsa, OK,
Created and implemented action plans to address cost control issues
Trained and mentored staff to maximize effectiveness
Maintained team efficiency by delegating daily activities, monitoring output, and rewarding positive contributions
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Trained and guided team members to maintain high productivity and performance metrics
Established and maintained positive work environment
Consistently provided friendly service to promote better customer engagement
Greeted customers promptly and took orders to keep flow of traffic moving
Assembled food orders while maintaining appropriate portion control
Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Accurately counted back change on cash transactions to align with register readouts and balanced cash till
Promoted customer loyalty by efficiently handling food and service complaints
Pleasantly and courteously interacted with customers to deliver quality service
Checked completed orders for accuracy and bagged meals for easy carrying
Prepped food items for later use to save staff time during busy hours
Performed shift change tasks each day to keep store efficient and neat
Placed orders by listening to customers, documenting selected menu items, substitutions and add-on's
Routinely moved and stocked food products weighing up to 50 pounds
Maintained high standards of customer service in high-volume, fast-paced operations
Cooked and packaged large batches of food prepared to order or kept hot until needed
Strictly followed all cash, security, inventory and labor policies and procedures
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
Education
Expected in 2024Associate of Science | NursingHillsborough Community College, Tampa, FLGPA:
Expected in 2014High School Diploma | Kathleen Senior High School, Lakeland, FLGPA:
Expected in 05/2024Associate of Science | NursingVolunteer State Community College, Gallatin, TNGPA:
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