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Team Member Resume Example

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TEAM MEMBER
Professional Summary

Enthusiastic Job Coach eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding in supported employment and developing tools in order to train people with or without developmental disabilities. Motivated to learn, grow and excel in the Community Employment Industry.

Skills
  • Performance assessments
  • Group and individual instruction
  • Skill Building
  • Interview Training
  • Community Networking
  • Job Search Training
  • Program development
  • Skill Development
  • Documentation
  • Workshops
  • ESL- English as Second Language
  • Employment opportunities
  • Problem-solving skills
  • Organizational abilities
  • Verbal and written communication
Work History
Team Member, 02/2016 to Current
Company Name – City, State
  • Reorganized and optimized leads management by implementing Salesforce CRM solution.
  • Supervised sales team of four people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with Sales Team to identify techniques to overcome sales obstacles.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Responded to events, including network outages and issues related to circuits,websites, vendors and telecoms.
  • Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
  • Reduced accounting errors by using Quickbooks for invoice reporting and financial processes.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives.
  • Coordinated flights based on cost and time of travel to enhance client experience and satisfaction.
  • Verified and finalized arrangements to deliver smooth and efficient travel for all employees.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Transition Specialist, 12/2015 to 02/2016
Company Name – City, State
  • Identified job seekers with job searching challenges to strategize success plans.
  • Communicated with people from various cultures and backgrounds on application process.
  • Sorted out jobs relevant to interests of candidates to forward information to candidates.
  • Documented all communication with applicants and inputted information into system using Therap.
  • Provided ongoing direction and leadership for program operations.
  • Assisted program manager with developing budget and schedule.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Developed Transition program from ground up, laying out framework and defining roles.
  • Oversaw team of six Adults focused on job skills, community, job training.
  • Found job site(s) that could be used for training. Built job descriptions for each location and created job task list.
  • Drove clients to and from jobsite location.
  • Bus Training with Clients.
Job Developer/Job Coach, 03/2013 to 12/2015
Company Name – City, State
  • Assisted clients in building successful job search strategies and resumes.
  • Kept detailed records of individual histories, scores and documents.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Met with support team to resolve conflicting educational priorities and issues.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Maintained case files and documented actions.
  • Developed career and education plans based on individual needs.
  • Equipped students with job search skills to increase success chances.
  • Matched clients to open positions based on skills and work requirements.
  • Recognized client employment barriers and devised strategies to resolve.
  • Transported Clients to and from job search locations.
  • Trained Clients on Public Bus Transportation.
  • Attended many trainings to keep up with program and working with people who had developmental disabilities.
  • Created Job Aids for Clients to be able to do their job easily once hired.
Job Coach, 05/2012 to 03/2013
Company Name – City, State
  • Led workshops for job seekers to provide information on job searching, application completion and resume building.
  • Helped determine possible vocations and build application documents.
  • Kept detailed records of individual histories, scores and documents.
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Maintained case files and documented actions.
  • Job Coach for Project Search|Candler Hospital 11/2012-3/2013
  • Job Coach at EOA from 8/2012-11/2012
  • Temp. Administrative Assistant for East Broad Elem. 5/2012-8/2012
Education
Bachelor of Arts: Theater ManagementArmstrong Atlantic State University - City
  • Majored in Theater
  • Member of Crew Team
No Degree: Early Childhood EducationBrewton Parker College - City
  • Member of Baron Singers
  • Member of Baronette Dance Team
  • Received Music Scholarship
ESL Teaching Certificate: ESL Online Teaching, 03/2020
International Open Academy - City
ESL Teacher Online

Teaching online allows me to be able to do what I love to do...TEACH. I do this as a Part-Time job for fun.

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Resume Overview

School Attended

  • Armstrong Atlantic State University
  • Brewton Parker College
  • International Open Academy

Job Titles Held:

  • Team Member
  • Transition Specialist
  • Job Developer/Job Coach
  • Job Coach

Degrees

  • Bachelor of Arts : Theater Management
    No Degree : Early Childhood Education
    ESL Teaching Certificate : ESL Online Teaching , 03/2020

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