Team Member/Cashier Resume Example Cava - Fredericksburg, Virginia

TEAM MEMBER/CASHIER

Professional Summary

I am a motivated team member eager to contribute to business success. Experienced in providing high-quality customer service work. Focused on customer satisfaction and team productivity. I am multi-talented able to take on any required task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally.

Skills

Physically fit
Telemarketing expertise
Technical support
Complaint resolution
Sale expertise
Cash handling
Troubleshooting skills
Quality control
Personable
People-oriented

Consistently meets sales goals
Skilled problem solver
Active listening skills
Computer literate
Strong interpersonal skills
Goal-oriented
Customer-oriented
Exceptional time management skills
Cash handling and management

Work History

Team Member/Cashier, 08/2019 to 01/2020
Cava – Fredericksburg, Virginia

Kept work areas clean, organized and safe to promote efficiency and team safety.
Resolved customer complaints and maintained a clean and tidy checkout area.
Handled approximately 200 daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Quickly and accurately counted drawers at the start and end of each shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Set up new sales displays each season (every 3-4 months).
Used the POS system to enter orders, process payments, and issue receipts.
Reviewed and resolved differences between accounting information and cash drawer.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Worked closely with the managers to solve problems and handle customer concerns.

Call Center Representative, 03/2018 to 07/2018
Alorica – Fredericksburg, Virginia

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Leveraged sales expertise to promote Comcast and capitalize on upsell opportunities.
Promoted available products and services to customers during service, account management, and order calls.
Helped at least 20 customers every hour by approaching conversations with a positive attitude and efficiency.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Educated customers on how to use company systems, complete forms and obtain desired services.
Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.

Cashier, 04/2015 to 08/2017
Rite Aid – Fredericksburg, Virginia

Operated cash register for cash, check and credit card transactions with 100% accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Assisted customers by answering questions and fulfilling requests.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Helped over 25 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Helped over 45 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Worked closely with managers to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Reviewed weekly sales circulars and monitored price changes.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Educated customers on promotions to enhance sales.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates, and promotional options.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma: 06/2017
Chancellor High School - Fredericksburg, VA

Resume Overview

Companies Worked For:

Cava
Alorica
Rite Aid

School Attended

Chancellor High School

Job Titles Held:

Team Member/Cashier
Call Center Representative
Cashier

Degrees

High School Diploma : 06/2017

Team Member/Cashier Resume Example

Resume Score: 80%

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