LiveCareer-Resume

team member resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated Customer Service Rep/Team Member with excellent leadership, project management and problem-solving abilities developed over 20 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced Insurance offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Skills
  • Continuous development
  • Call center experience
  • Improvement plan knowledge
  • Critical thinking
  • Multitasking
  • Relationship building
  • Excel spreadsheets
  • Resourceful
  • Professional and mature
  • Time management
  • Dedicated team player
  • Customer proposals
  • Issue resolution/troubleshooting
  • Customer needs assessment
  • Microsoft Office
  • Training and coaching
  • Billing
  • Customer relations
Experience
Team Member, 02/2012 to Current
Planet Fitness Inc.Morton Grove, IL,
  • Suggested products and services to match customers' stated needs and preferences.
  • Followed up after completed sales to check on customer satisfaction and offer additional services.
  • Tracked sales with Salesforce to spot and capitalize on trends.
  • Assisted approximately 500 customers each year with Auto, Fire, Life, Health, Financial questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize Insurance sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained new employees as needed in procedures and policies in order to maximize team performance.
  • Worked with Agent to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered 40+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Developed and maintained technical expertise in new and upgraded computer systems and plan the most efficient use of the system. Then train all employees on procedure of use..
Team Member, 06/2010 to 12/2011
Planet Fitness Inc.Muncie, IN,
  • Suggested products and services to match customers' stated needs and preferences.
  • Followed up after completed sales to check on customer satisfaction and offer additional services.
  • Connected with customers using consultative and relationship-driven techniques.
  • Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Verified details with policyholders and requested additional information.
Outside Sales Representative, 08/1999 to 05/2010
Wurth AdamsHouma, LA,
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Developed dynamic sales presentations to build urgency with prospects.
  • Exceeded targeted sales goals by 30%.
  • Introduced new products to distributors through demonstrations detailing features and capabilities.
  • Attended trade shows and sales conferences.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Managed portfolio of clients worth $20k-$40k annually by bolstering growth initiatives and overseeing account maintenance.
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant Newsprint, niche products.
  • Scheduled average of 30 appointments per week.
  • Used networking opportunities to create successful, on-going business relationships.
Education and Training
Associate of Science: Legal Studies, Expected in 10/2021 to Post University - Waterbury, CT
GPA:
Auto/ Fire And Health/Life: Insurance, Expected in 09/2011 to Ivy Tech Community College Of Indiana - Indianapolis, IN
GPA:
High School Diploma: , Expected in 01/1997 to Mooresville High School - Mooresville, IN,
GPA:
Certifications
  • Insurance License - 2011
  • Microsoft Office Training - 2000
  • Notary Public - 2012-Current
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Post University
  • Ivy Tech Community College Of Indiana
  • Mooresville High School

Job Titles Held:

  • Team Member
  • Team Member
  • Outside Sales Representative

Degrees

  • Associate of Science
  • Auto/ Fire And Health/Life
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: