Versatile Shift Supervisor, Coordinator and team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Skills
Teaching
Data Entry
Team Leadership
Staff Management
Cash Handling
Store Management
Employee Training
Cleaning
Cash Management
Cash Handling Ability
HIPAA Compliance
Loss Control
Storage of Products
Customer Checkout
Customer Contact
Cash Deposits and Receipts
Customer Complaint Resolution
Store Operations
Safety Understanding
Safety Awareness
Merchandising
Inventory Management
Sales
Experience
10/2019 to Current
Team MemberRaley's And Belair – Brentwood, CA,
Built and maintained effective working relationships with peers and upper management.
Build and maintained effective relationships with clients through maintaining the store client book.
Worked hard to learn all required tasks quickly and maximize performance.
Looked for ways to go above and beyond job requirements while working on the floor, fitting room, and POS.
Process/reticket clothing and merchandise when needed.
Clean and recover clothing and merchandise on the floor.
Markdown merchandise when needed.
Work on projects given by Leader On Duty when needed.
Evaluated employee job performance and motivated staff to improve productivity.
Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Warmly welcomed employees and guests and addressed all needs with conscientious support.
Train and/or coach team associates when needed in the front end.
Process/reticket clothes and merchandise when needed.
Replenish/recover merchandise when needed.
Count cash drawer at the beginning/ending of each shift.
Approved for returns from customers when needed by team associates.
02/2019 to 07/2019
Shift Supervior Management TraineeCVS Pharmacy – City, STATE,
Balanced cash drawer daily and performed all opening and closing duties.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Met with customers to discuss options for selection of products and services.
Resolved customer issues efficiently to build loyalty.
Work effectively with store management and team associates.
Supervise the store's crew through assigning, directing and following up of all activities.
Effectively communicate information both to and from store management and team associates.
Promote CVS customer service culture (Greet, offer, help, and thank).
Maintain customer/patient confidentiality.
01/2017 to 08/2018
Front Office Medical AssistantComprehensive Pulmonary Medical Group – City, STATE,
Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Processed medical record requests for insurance companies and medical providers.
Responded to patient and visitor concerns and questions.
Answered phones politely and directed callers to appropriate personnel.
Kept supplies ready by inventorying stock and placing orders.
Maintained clean and organized reception area by straightening magazines and performing [Task].
Managed schedules and calendars for team of [Number] practitioners.
Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
Registered new patients and created files with detailed personal and medical information.
Prepared medical charts, scanned documents and organized patient information.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Contacted pharmacies to submit and refill patients' prescriptions.
Prepared prescription refill requests on behalf of physician to prevent lags.
Used [Type] software to process patient payments and update accounts.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education and Training
Expected in 04/2012 to to
Bachelor of Arts: English Language Learner Studies Ashford University - Clinton, IA, GPA:
Expected in 05/2009 to to
Associate of Arts: Liberal Arts And Sciences Cerritos College - Norwalk, CA GPA:
Expected in 12/1998 to to
Medical Assistant Diploma: Medical Assisting Newbridge College - Santa Ana, CA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.