Reliable hard worker with solid background meeting and exceeding production demands in many environments. Efficiently carries out physically-demanding work by keeping supplies organized, following orders and using many skills to get the job done. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about many skills and to advance professionally. Holds quality and teamwork in high esteem.
Skills
Advanced sign language ability
Continuous development
Money handling
Cleaning skills
Lift more than 45 pounds
Call center experience
Safety understanding
Quantitative skills
Experience in leadership
Time management
Working collaboratively
Conflict resolution
Experience
Team Member, 08/2019 - Current Popeyes – Charlotte, NC,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Maintained clean and orderly appearance throughout kitchen and dining area.
Made all meals in accordance with company standards and requirements.
Rotated stock items and ingredients to maintain efficiency and freshness.
Kept stations stocked and ready for use to maximize productivity.
Cooked food following specific measurements and recipes.
Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Prepped vegetables and fresh ingredients by washing, chopping and dicing.
Helped to plan and execute parties for more than over half the guests, including coordinating menus and preparing tables.
Answered telephone to provide dining information and take party reservations.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Notified server after seating parties in section to facilitate prompt service.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered customers' questions about hours, seating, current wait time and other information.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Began and ended events punctually by monitoring time and pacing schedule of activities.
Delivered clear, audible instructions for games and activities in language appropriate for age group.
Greeted and logged in each guest, delivering instructions and details on games and party activities.
Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
Wore required attire, including costumes and props to fulfill all party requirements.
Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
Served food and beverages to guests and refilled glasses promptly.
Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Organized food preparation stations and replenished supplies regularly.
Assisted customers, including answering questions and preparing orders.
Created many of pizzas per shift by topping pizzas with ingredients per customer orders.
Stocked freezers and refrigerators 4 times per week and every weekend to maintain adequate supply of ingredients and products.
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
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