Experienced, skilled and reliable with background assembling food, customer care, and manufacturing work to exceed great quality. Organizational skills with proficiency in carrying out food and keeping work areas clean. Hardworking with and effective team-based environments, handling diverse tasks while maintaining high quality performance goals. Positive attitude, holding quality teamwork in high esteem.
Skills
Continuous development
Money handling
Customer care
Facility Cleaning
Equipment operation
Safety understanding
Improvement plan knowledge
Quantitative skills
Experience in leadership
Working collaboratively
Work ethic
Problem resolution
Consumer Loyalty
First Aid/CPR
Team management
Decision-making
Goal-oriented
Issue and conflict resolution
Team building
Time management
Communication
Experience
Team Member, 02/2021 to Current Sonic Drive-In – Darlington, SC,
Recorded customer orders and communicated clearly to confirm each order.
Kept customer and food preparation areas clean and well-organized.
Monitored and counted food stock and supplies to reorder on time.
Followed all company safety standards, including food quality and sanitation procedures.
Verified orders and bagged items for easy transport.
Served orders to customers at windows, counters and tables.
Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Promptly reported complaints to supervisor for quick, efficient resolution.
Completed side tasks by restocking condiments and cleaning refrigerators.
Cleaned food preparation areas, cooking surfaces and utensils.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Measured ingredients required for specific food items to reduce waste.
Quickly and efficiently processed payments and made accurate change.
Made and served coffee, tea and fountain drinks.
Prepared items according to written or verbal orders, working on several different orders.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Trained new employees on procedures and policies to maximize team performance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Assessed customer account information to determine current issues and determine potential solutions.
Car Wash Employee, 03/2020 to 08/2021 Buckmans Car Wash – City, STATE,
Operated wash equipment and tools to wash vehicles' exterior, detail interior, and apply external sealant or polish.
Greeted over 100's of customers per day and averaged $100's in sales per shift.
Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Operated cash register and processed cash, credit card and check payments.
Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers and wash equipment.
Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
Hair Salon Assistant, 01/2012 to 10/2018 Great Expectations – City, STATE,
Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
Processed payments, took appointments and assisted with management of flow of patron visits when needed.
Performed relaxing head and scalp massages for customers.
Checked in customers for appointments and notified stylists of clients' arrival.
Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
Assisted hairstylist with washing, blow-drying and styling.
Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
Rang up customers by processing payments and promoted products to increase sales.
Education and Training
High School Diploma: , Expected in 06/2021 Brockport High School - Brockport, NY GPA:
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