Team Member Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
02/2020 to Current
Team Member Chicken Salad Chick Pooler – Savannah, GA,
- Reviewed food quality to assess conformance with tolerances and remove unacceptable products.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Removed debris and trash following each shift to keep work areas clean and organized.
- Sought out ways to go above and beyond job requirements.
- Developed strong relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported sales efforts by suggestively upselling food items, increasing check averages [Number]%.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Used cash registers and credit card machines to cash out customers, handling up to $100 in cash per event.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
01/2020 to 02/2020
Team Member Chicken Salad Chick Pooler – Smyrna, TN,
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Answered customers' questions, recommended items and recorded order information.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
06/2017 to 12/2018
Babysitter Town Sports International Holdings Inc – Garnerville, NY,
- Provided appealing, nutritious meals and dedicated special attention to food allergy concerns.
- Employed positive reinforcement methods to encourage good behavior.
- Maintained first aid kit for small accidents during outings.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
- Checked with parents for any medical issues or special needs.
- Demonstrated empathy and kindness to display positive character traits.
- Accompanied children to parks and remained in attendance for child safety.
- Oversaw childrens' chores, teaching life skills and encouraging initiative.
- Discussed any specific child wants, needs and interests with parents.
- Managed safety and security of all children under care.
- Met with parents about daily activities, positive developments and issues.
- Kept notes of behavior issues, food served and medications administered to children.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
Expected in
High School Diploma:
Coon Rapids High School - Coon Rapids, MN
Coon Rapids High School - Coon Rapids, MN
High School Diploma in progress
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Coon Rapids High School
Job Titles Held:
- Team Member
- Team Member
- Babysitter
Degrees
- High School Diploma