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Team Member Resume Example

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TEAM MEMBER
Summary

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Cleaning skills
  • Safety understanding
  • Money handling
  • Communications
  • First Aid/CPR
  • Relationship development
  • Customer service
  • Team building
  • Planning and coordination
  • Organization
  • Problem resolution
  • Payment processing
  • POS systems
  • Credit and cash transactions
  • Cash counting machine operations
  • Customer assistance
  • Cash register operation
  • ID verification
  • Customer greeting
  • Customer order recording
  • Scanner operations
Experience
Team Member|Burger King - Sikeston, MO|01/2020 - 06/2020
  • Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
  • Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
  • Worked between customer orders to manage other guest needs, such as drink refills and order corrections.
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
  • Pleasantly greeted and welcomed customers to establishment prior to taking food order.
  • Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
  • Operated cash register to receive payments and issue change with high degree of accuracy.
  • Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
  • Carefully reviewed prepared items against customer orders to verify accuracy prior to delivery.
  • Reduced work stoppages by keeping counter areas well stocked with drink supplies, condiments and napkins during non-peak hours.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Improved customer satisfaction by finding creative solutions to problems.
Hostess|Ruby Tuesday - Sikeston, MO|09/2019 - 01/2020
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Developed long-term relationships with customers which increased repeat business.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Helped to plan and execute parties for more than 25 guests, including coordinating menus and preparing tables.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Cleaned seating area and checked restrooms every hour or so.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Notified servers after seating parties in section for prompt service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Sales Associate|Factory Connection LLC - Sikeston, MO|06/2018 - 01/2020
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier|Food Giant Supermarket - Sikeston, MO|02/2019 - 09/2019
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Processed sales, returns and exchanges using POS register system.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Packed and bagged products according to customer preferences.
  • Kept register terminal area and store clean and orderly.
  • Organized all register supplies in front end and storage areas.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Answered phone calls to assist customers with questions and deli orders.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Education and Training
Sikeston Sr. High School||Sikeston, MO|06/2020High School Diploma
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Resume Overview

Companies Worked For:

  • Burger King
  • Ruby Tuesday
  • Factory Connection LLC
  • Food Giant Supermarket

School Attended

  • Sikeston Sr. High School

Job Titles Held:

  • Team Member
  • Hostess
  • Sales Associate
  • Cashier

Degrees

  • High School Diploma

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