Quality focused office personnel committed to approaching administrative tasks with tenacity and attention to detail who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale and continuously maintaining a positive attitude while interacting with demanding clients providing the level of excellent customer service expected.
Excellent communication skills
Accurate and detailed
Work well under pressure
Professional Demeanor and Appearance
Professional phone etiquette
Attention to detail
Strong client relations
Articulate and well-spoken
Multi-line phone proficiency
Filing and data archiving
Team MemberDiana Holdinghausen Insurance Agency-State Farm - Washington Missouri04/2010 - 08/2013
Started my employment as the first point of contact for both existing and potential new clients handling all questions, concerns and requests by utilizing creative problem solving and empathy to provide the highest level of customer service available.
General daily activities and responsibilities included but not limited to providing strong followup and tenacity on changes and claims.
Maintaining customer files and information with care and confidentiality.
Took payments both over the phone and in person.
Maintained the marketing database for all internet leads.
Multitasking at all times and having the ability to adapt to change and interruptions with ease.
Answered and managed incoming and outgoing calls while recording accurate messages providing exceptional customer service to our clients.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIP's, vendors, members of management.
Screened all visitors and directed them to the correct employee or office.
Calculated premiums and established payment methods for sales.
Identified and solicited sales prospects in agency databases, both over the phone as well and through email.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Calculated quotes and educated potential clients on insurance options.
Followed up with customers on unresolved issues.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Monitoring and responding to all internet leads.
Telephone sales- upselling and pivoting to various products when potential new clients called in for quotes on home/auto.
Independent Insurance AgentAmerican Income Life - St. Louis MO-IL08/2008 - 11/2009
During my employment as an independent contractor with American Income Life, I obtained my Missouri State license for life and health insurance.
Within three months, I was promoted to the management team with responsibilities that included training new hires, interviewing, scheduling, management meetings and ordering and maintaining the office supplies.
Throughout my career with American Income, I maintained a 94% retention
rate, I was responsible for taking care of post business from myself as
the individuals that were on my sales team.
We provided supplemental benefits to a niche market being union members, credit union members and associations whose board members had voted in the benefits package for the members.
I set my own appointment schedule and ran them to each clients convenience, I went to their homes and delivered and explained the program.
Adhered to all confidentiality requirements at all times.
I excelled in customer
Screened applicant resumes and coordinated both phone and in-person interviews.
Throughout my career at Rawlings Sporting Goods, I worked in several different departments- starting in the glove department where we manufactured professional ball players gloves by starting at step one by cutting the individual pieces out of the cowhides, sewing every piece together, lacing the gloves, sewing and inserting the webs.
I was a customer service representative in the returned goods department handling outside sources as well as our inside sales teams on customer satisfaction and returned goods/merchandise over the phone.
I filled in as the front receptionist when needed, managing the front office, answering the multi-line phone system directing calls to various staff and management.
I transferred to the warehouse, where I worked as a picker- filling orders for our customers with accuracy and efficiency.
I worked in the packing department, both UPS and freight packing.
I worked in the K2LP division as the office manager with 7 people reporting to me when we acquired this division from San Diego Ca, traveling there to learn the business and moving it back here to the Washington location and training the office, and manufacturing departments on their processes and workflow.
I moved to the shipping department, to help process and schedule trucks/freight pickups and deliveries.
The warehouse management system was implemented into the facility in 2006, I was chosen by management to be a part of the elite 4 member team because of my work ethic, dedication, my enthusiasm to learn and ability to handle multiple tasks with efficiency in a timely manner.
After the program was built and introduced live into the warehouse, I was selected to stay on as the assistant manager of the program to continue building and managing the system with new updates as well as daily maintenance and continuous training throughout the facility on the proper procedures.
Head Cashier/Front End SupervisorWestlake Hardware - Washington Missouri02/2001 - 10/2001
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
GED: GeneralBourbon Public School - Bourbon Mo1989
Amy Queen Owner-Squeaky Clean Cleaning Service 1290 S. Outer Road St.Clair Mo 314-814-1832
Darryl Plank Distribution Supervisor-Rawlings Sporting Goods 200 Westlink Drive Washington Mo 63090 636-390-7641 Diana Holdinghausen State Farm Agent1713 Madison Avenue Ste 210 Washington Mo 63090 636-239-9500
Eric J. Neal American Income Life-State General Agent 5171 Lemay Ferry Road St. Louis Mo 63129 618-233-9280 Kathryn Johnson Senior Consultant 9832 Odell Ave NE Elk River MN 55330 612-308-3966
Michael Campbell Distribution Manager- Rawlings Sporting Goods 200 Westlink Drive Washington Mo 63090 636-221-3986
Monica Chwascinski Human Resource Director- Shelter Workshop 1600 W. Main Street Washington Mo 63090 314-808-1495