Team Member Resume Example
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TEAM MEMBER
Career Overview
Telecommunications
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
- Customer Service Representative who maintains a high level of professionalism, patience and efficiency
Fast Food experience
- Hardworking [job title] focused on producing quality food and providing excellent customer service.
- Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.
Hotel Associate
- Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 3 years in the hospitality industry.
- Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Choice Property management.
Core Strengths
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Excell In
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
May 2008
to
January 2010
WhataburgerTeam Member
- Accept payment from customers, and make change as necessary.
- Clean and organize eating, service, and kitchen areas.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machines.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Relay food orders to cooks.
August 2007
to
January 2008
Bend Memorial ClinicCustomer Care Representative
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Solicit sales of new or additional services or products.
February 2010
to
October 2010
24 Hour Fitness Worldwide, Inc. CAFront Desk Associate
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Educational Background
Delta High Colorado United States
5 1999
High School DiplomaGPA: I was in FFA my freshman year
I also played the Alto saxophone.
I received my G.E.D in May of 1999.I was in FFA my freshman year
I also played the Alto saxophone.
I received my G.E.D in May of 1999.
Skills
basic, billing, bookkeeping, credit, customer service skills, insurance, money, recording, safety, sales, telephone, telephones
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Resume Strength
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- Formatting
- Word choice
- Measurable results
- Strong summary
Resume Overview
Job Titles Held:
- Team Member
- Customer Care Representative
- Front Desk Associate
Degrees
- Delta High Colorado United States
High School Diploma
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