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Team Member Resume Example

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TEAM MEMBER
Career Overview

Telecommunications 

  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency

Fast Food experience 

  • Hardworking [job title] focused on producing quality food and providing excellent customer service.
  • Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.

Hotel Associate 

  • Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 3 years in the hospitality industry.
  • Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Choice Property management.
Core Strengths
  • Telecommunications knowledge
  • Troubleshooting skills
  • Strong problem solving ability
  • Conflict resolution proficiency
  • High customer service standards
  • Delivers exceptional customer service
  • Time management
  • Excellent communication skills
  • Reliable and punctual
  • Reliable team worker
Excell In

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
May 2008
to
January 2010
Wendy's Team Member
  • Accept payment from customers, and make change as necessary.
  • Clean and organize eating, service, and kitchen areas.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machines.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
  • Relay food orders to cooks.
August 2007
to
January 2008
Star Tek Grand Junction ColoradoUnited StatesCustomer Care Representative
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Solicit sales of new or additional services or products.
February 2010
to
October 2010
Comfort InnColoradoFront Desk Associate
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Educational Background
Delta High Colorado United States
5 1999
High School DiplomaGPA: I was in FFA my freshman year I also played the Alto saxophone. I received my G.E.D in Mayof 1999.I was in FFA my freshman year I also played the Alto saxophone. I received my G.E.D in May of 1999.
Skills
basic, billing, bookkeeping, credit, customer service skills, insurance, money, recording, safety, sales, telephone, telephones
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Resume Overview

Companies Worked For:

  • Wendy's
  • Star Tek Grand Junction ColoradoUnited States
  • Comfort Inn

Job Titles Held:

  • Team Member
  • Customer Care Representative
  • Front Desk Associate

Degrees

  • Delta High Colorado United States
    High School Diploma

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