Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency
Fast Food experience
Hardworking [job title] focused on producing quality food and providing excellent customer service.
Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.
Hotel Associate
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 3 years in the hospitality industry.
Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Fast learner with experience in Choice Property management.
Core Strengths
Telecommunications knowledge
Troubleshooting skills
Strong problem solving ability
Conflict resolution proficiency
High customer service standards
Delivers exceptional customer service
Time management
Excellent communication skills
Reliable and punctual
Reliable team worker
Excell In
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
May 2008
to
January 2010
Wendy's Team Member
Accept payment from customers, and make change as necessary.
Clean and organize eating, service, and kitchen areas.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machines.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
Relay food orders to cooks.
August 2007
to
January 2008
Star Tek Grand Junction ColoradoUnited StatesCustomer Care Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Solicit sales of new or additional services or products.
February 2010
to
October 2010
Comfort InnColoradoFront Desk Associate
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Educational Background
Delta High Colorado United States
5 1999
High School DiplomaGPA: I was in FFA my freshman year
I also played the Alto saxophone.
I received my G.E.D in May of 1999.I was in FFA my freshman year
I also played the Alto saxophone.
I received my G.E.D in May of 1999.
