Blending academic training in project management, hybrid fiber coax and network infrastructure with hands-on, in-field experience in troubleshooting, data entry, scripting and technical operations support to offer a track record of delivering on tasks accurately, efficiently, and quickly. Have worked multiple projects simultaneously from the management of fiber-optics in various large scale medical facilities to government agencies. Extensive experience liaising with various interdepartmental groups, local and federal entities to facilitate the smooth construction of new builds expansions and or upgrades.
Install, troubleshoot and repair complex commercial business customer services from the tap to the connection of the CPE (Customer Premise Equipment). Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, ethernet switches & wireless access points & other components within HFC-based customers. Setting up racks, stacks and installation within secure areas.
Interact with business customers & their reps, in house and external IT personal demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service related issues.
For applicable systems: Perform repair & maintenance on voice systems; Installing & reconnecting NEU devices and backup powering; Initiating DHCP script.
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