Team Member Resume Example Carrols Restaurant Group, Inc.

TEAM MEMBER

Summary

Skills

Money handling
Call center experience
Cleaning skills
Process monitoring
Customer service

Relationship development
Team management
Inventory management
Team building

Experience

Carrols Restaurant Group, Inc. | Dundee , MITeam Member10/2018 - Current

Verified compliance with all sanitation and safety requirements.
Cleaned utensils, dishes and glasses for customer use.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Washed, peeled, cut and measured recipe ingredients.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Completed prepping, cleaning and other kitchen duties to support cooks.
Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
Upheld food safety standards at all times.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Received food orders from individuals and explained offerings.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Trained new employees on cashiering and order taking positions to support team efficiency.
Looked for ways to go above and beyond job requirements.

Dewolff Boberg & Associates | Richardson , TXCustomer Service Manager06/2015 - 10/2018

Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed account and service histories to identify trends and issues.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Managed [Number] dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries and resolving issues to maximize productivity.
Assisted in training and motivating new employees.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Grew sales floor employee team while expanding service delivery.
Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.

Elior | Youngsville , LACashier07/2010 - 01/2012

Processed credit card payments and gave counter slips to customers for signatures.
Informed customers of final bill tab and processed form of payment.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Verified orders and bagged items for easy transport.
Monitored and counted food stock and supplies to reorder on time.
Accurately made change for cash transactions.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Completed opening, closing and shift change tasks to promote store efficiency.
Organized food items on serving trays and in carry-out packages.
Reviewed contents on food trays to check receiving complete order.
Received food orders from individuals and explained offerings.
Served drinks and prepared specialty beverages.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed returned items in accordance with store policy.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Promoted specific item options to drive sales and achieve add-on purchases.
Received payments for [Product or Service] and issued receipts.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and obtained replacements for customers.

Education and Training

John Hopkins University | City, StateSome College (No Degree) in Veterinary Medicine (Pre-Veterinarian)

Resume Overview

School Attended

John Hopkins University

Job Titles Held:

Team Member
Customer Service Manager
Cashier

Degrees

Some College (No Degree) in Veterinary Medicine (Pre-Veterinarian)

Team Member Resume Example

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