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Team Member Resume Example

Resume Score: 80%

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TL
TEAM MEMBER
Summary
Skills
  • Money handling
  • Call center experience
  • Cleaning skills
  • Process monitoring
  • Customer service
  • Relationship development
  • Team management
  • Inventory management
  • Team building
Experience
Chic fil a | Severna Park, MDTeam Member10/2018 - Current
  • Verified compliance with all sanitation and safety requirements.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Washed, peeled, cut and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Upheld food safety standards at all times.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Received food orders from individuals and explained offerings.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Trained new employees on cashiering and order taking positions to support team efficiency.
  • Looked for ways to go above and beyond job requirements.
Food Lion | Severna Park, MDCustomer Service Manager06/2015 - 10/2018
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed [Number] dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries and resolving issues to maximize productivity.
  • Assisted in training and motivating new employees.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Grew sales floor employee team while expanding service delivery.
  • Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.
McDonald's | Glen Burnie, MDCashier07/2010 - 01/2012
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Informed customers of final bill tab and processed form of payment.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Verified orders and bagged items for easy transport.
  • Monitored and counted food stock and supplies to reorder on time.
  • Accurately made change for cash transactions.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food items on serving trays and in carry-out packages.
  • Reviewed contents on food trays to check receiving complete order.
  • Received food orders from individuals and explained offerings.
  • Served drinks and prepared specialty beverages.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed returned items in accordance with store policy.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Received payments for [Product or Service] and issued receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
Education and Training
John Hopkins University | Baltimore, MDSome College (No Degree) in Veterinary Medicine (Pre-Veterinarian)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Chic fil a
  • Food Lion
  • McDonald's

School Attended

  • John Hopkins University

Job Titles Held:

  • Team Member
  • Customer Service Manager
  • Cashier

Degrees

  • Some College (No Degree) in Veterinary Medicine (Pre-Veterinarian)

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