Team Member Resume Example

the customer happy with the product.

• Maintained daily calendars, set appointments with clients and planned daily office events.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Responded to customer concerns and issues by talking to them, an thanking of the best possibility to fix their concerns or issue.
• Scheduled and confirmed appointments.
• Managed more than 50 incoming calls per day.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Answered calls to help over 50 customers each day.
• Coordinated and communicated with 50 clients daily to gather pertinent information.
• Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
• Maintained all financial records to verify timely clearance of all credit and debit activities.
• Received and routed incoming calls and correspondence to promote timely communication.
• Prepared packages for shipment by generating invoices and setting up courier deliveries.

• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
• Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
• Assessed departmental operations to determine areas for customer service improvement and support.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Worked with store manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
• Scheduled appointments with store managers to meet customer needs and resolve key concerns.
• Oversaw addressing of customer requests for friendly, knowledgeable service and support.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Grew sales floor employee team while expanding service delivery.
• Cross-trained staff members, resulting in 76% increase in customer satisfaction ratings.
• Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
• Helped customers work within established systems to achieve desired results and maintain company loyalty.
• Assisted with purchases, locating items and signing up for rewards programs.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Welcomed customers, offering assistance to help find necessary store items.
• Assisted customers with account updates, new service additions and promotional offers.

• Placed mail into appropriate PO boxes.
• Drove retail sales by promoting and selling stamps, envelopes and money orders.
• Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
• Recommended and sold services such as insurance and tracking.
• Obtained signatures from recipients to release registered and special delivery parcels.
• Weighed parcels, calculating costs based on type, total weight, and final destination.
• Operated mail processing equipment and manually sorted mail.
• Assisted customers in receiving oversized parcels by carrying items inside.
• Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Improved operations by working with team members and customers to find workable solutions.
• Improved profit margins by streamlining operations and workflow.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Contributed to development, planning and completion of project initiatives.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Answered 30 calls per day to assist with customer questions and concerns.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.