Team Member Resume Example

• Cross-trained in every store role to maximize operational knowledge.
• Helped employees operate productively and stay on task to meet business and customer needs.
• Ran daily reports to assess performance and make proactive adjustments.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Mentored and supported new employees to maximize team performance.
• Managed and mentored 14 staff members.
• Trained and supervised staff members.
• Documented receipts, employee hours and inventory movements.
• Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Provided deep cleaning services for areas in need of additional sanitation.
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
• Used Ajax, Ajax Soap, Lysol, and Fabuloso cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Changed and laundered sheets, removing stains by using stain remover cleaner to restore all linens to pristine condition.
• Swept and damp-mopped private stairways and hallways.
• Collected trash from receptacles and surfaces, discreetly removing items for disposal.
• Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
• Requested maintenance orders to fix non-working equipment and address any room damage.
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
• Organized supplies for efficient use based on expected customer needs.
• Dusted and vacuumed 12 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.

• Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Created training manuals targeted at resolving simple and difficult customer issues.
• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
• Automated contact management system to maintain efficient client organization.
• Helped customers work within established systems to achieve desired results and maintain company loyalty.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.