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Team Member Resume Example

Resume Score: 80%

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TEAM MEMBER
Summary

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Seasoned Customer Service Advisor bringing 10 years in sales and support. Skilled people motivator and problem solver.

Skills
  • Talent development
  • Conflict resolution techniques
  • Client relations and retention
  • MRP and SABLE proficiency
  • Skilled multi-tasker
  • Team management
  • Call center experience
  • Expertise in sales
  • Bilingual
  • Schedule coordination
  • Focused on customer satisfaction
Experience
Mc DonaldsDecember 2019 to CurrentTeam Member
Seattle, WA
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concern
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned and sanitized work areas between runs using wash and sanitize equipment.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Mc Donald'sSeptember 2019 to CurrentShift Manager
Renton, WA
  • Cross-trained in every store role to maximize operational knowledge.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Managed and mentored 14 staff members.
  • Trained and supervised staff members.
  • Documented receipts, employee hours and inventory movements.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Top Notch Cleaning ServiceAugust 2008 to CurrentHouse Maid
Kent, WA

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

  • Provided deep cleaning services for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Used Ajax, Ajax Soap, Lysol, and Fabuloso cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Changed and laundered sheets, removing stains by using stain remover cleaner to restore all linens to pristine condition.
  • Swept and damp-mopped private stairways and hallways.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Organized supplies for efficient use based on expected customer needs.
  • Dusted and vacuumed 12 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Carpet Lover's L.AJune 1999 to July 2008Customer Service Manager
Los Angeles, CA
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Automated contact management system to maintain efficient client organization.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Education and Training
North High SchoolJune 2001High School DiplomaTorrance, CA
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Mc Donalds
  • Mc Donald's
  • Top Notch Cleaning Service
  • Carpet Lover's L.A

School Attended

  • North High School

Job Titles Held:

  • Team Member
  • Shift Manager
  • House Maid
  • Customer Service Manager

Degrees

  • High School Diploma

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