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Team Member Resume Example

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TEAM MEMBER
Professional Summary

Hardworking Customer Service Representative with 1 year of experience working in the restaurant. Trained in project and time management with extensive knowledge of food preparation and cash handling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Work History
Burger King. Graham, WATeam Member | 08/2020 - Current
  • Prepped food items for later use to save staff time during busy hours.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Consistently provided friendly service to promote better customer engagement.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Prepared all food orders within a two minute timeframe.
Arby's. Fife, WATeam Member | 05/2020 - 07/2020
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Provided customers with information on specials and discount deals.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Greeted over 400 customers per day and communicated effectively to obtain accurate orders.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Pizza Hut. Lakewood, WATeam Member | 10/2019 - 11/2019
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Columbia Basin Job Corps. Moses Lake, WAAdministrative Assistant | 07/2019 - 09/2019
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored staff work calendars and scheduled appointments, meetings and travel.
Skills
  • Food Preparation
  • Sales
  • Teamwork
  • Cash Handling
  • Guest Services
  • Cleaning Skills
  • Cash Register Operation
  • Point of Sale Systems
  • Health and Safety Standards
  • Food Safety
  • Customer Complaint Resolution
  • Sorting
  • Office administration
  • Meeting minutes
  • Process optimization
  • Database Entry
  • Filing
  • Scheduling
  • Scheduling and calendar management
Education
Big Bend Community CollegeMoses Lake, WA09/2019GED
Columbia Basin Job CorpsMoses Lake, WA10/2019Certification: Office Administration
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Resume Overview

Companies Worked For:

  • Burger King
  • Arby's
  • Pizza Hut
  • Columbia Basin Job Corps

School Attended

  • Big Bend CommunityCollege
  • Columbia Basin Job Corps

Job Titles Held:

  • Team Member
  • Administrative Assistant

Degrees

  • GED
    Certification : Office Administration

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