Team Member Resume Example Pete Majeski/ State Farm

TEAM MEMBER

Professional Summary

I am a mother of 4. I started early and gave up my dreams for them. However, now my two oldest have moved out on their own. My youngest is the only one left at home. My step daughter is there part time. I decided it was now time for me. I have always loved law. Researching and helping others prepare for family court or divorce court when they could not afford a attorney. I decided it was time. I began classes at Post University, and am nearing my associates degree soon. I am currently looking for on the job training during the final period of my education. I want this with a company who understands family and life. I work hard and willing to learn anything. I have helped also in communit events with my previous employers. Thank you kindly for your time.

Skills

Superior organizational skills
Strong communication and interpersonal skills.
Documentation and reporting
Client Relationship Development

Multitasking ability
Customer focused-service
Positive outlook
Motivated team player

Work History

Team Member02/2012 to 06/2020
Pete Majeski/ State Farm – Mooresville , IN

Kept work areas clean, organized and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Managed multi-line phone system with over 30 incoming calls each day, directing individuals to desired personnel and providing general information about insurance and claims operations.
Resolved customer issues quickly to maintain productivity goals.
Learned all required tasks quickly to maximize performance.
Created appealing displays for routine arrangements and special promotions.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Accomplished smooth program rollouts by delivering technical knowledge to support customers, team members and company managers.
Trained new employees on administrative procedures, company policies and performance standards.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Word/Excel and Adobe.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Led training sessions, answered questions and assisted employees with troubleshooting during migration from multiple different programs to current programs.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Maintained open communication with customers to foster positive relations and provide updates on all issues.
Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Targeted new markets and increased sales through proactive sales and negotiation techniques.
Calculated sales commission for sales team of 2 representatives.
Listened closely to customer needs and ascertained appropriate insurance solutions within expected price range.

Outside Sales Representative06/2006 to 05/2009
Cnhi Media/The FlyerGroup – Avon, IN

Represented company at over 20 community and business events to gain exposure to potential consumers.
Collaborated with supervisors to coordinate sales and marketing plans.
Initiated contacts with new, existing and potential customers to develop and maintain business relationships and further sales.
Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
Planned and implemented advertising campaigns, including niche products and paper print marketing.
Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
Demonstrated initiative by persistently prospecting, networking and promoting the advertising business.
Proactively managed client correspondence and recorded all tracking and communications.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Used consultative sales approach to understand and meet customer needs.
Developed creative design for marketing packages, including print materials, brochures, banners and signs.
Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Coordinated, created and scheduled content, designs and periodic updates to company website.

Circulation Office Manager05/1999 to 06/2006
The Flyer Group – Avon, IN

Incorporated library items that met existing requirements while also driving curiosity, engaging students and supporting lifelong learning.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved delivery problems, improved operations and provided exceptional client support.
Transported newspapers to customer locations when needed as a fill in.
Led contractors in delivery of newspapers , resulting in marketing products to reach each readers homes.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Handled 50 calls plus per day to address customer inquiries and concerns.
Investigated payroll variances and contractor claims to resolve discrepancies and balance financial records.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Managed contracting and hiring for certain roles and actively coordinated talent management and recruitment.
Enforced compliance across project personnel and operations, limiting lost time.
Increased customer satisfaction by resolving delivery issues.

Education

Diploma 01/1997Mooresville High School- Mooresville, IN

Life And Health/ Auto/Fire Insirance Licences: Insurance09/2010Ivy Tech Community College of Indiana- Indianapolis, iN

Legal Assistant : Criminal ScienceExpected in 01/2021Post University- Waterbury, CT

Dean's List Winter of 2019

Resume Overview

Companies Worked For:

Pete Majeski/ State Farm
Cnhi Media/The FlyerGroup
The Flyer Group

School Attended

Mooresville High School
Ivy Tech Community College of Indiana
Post University

Job Titles Held:

Team Member
Outside Sales Representative
Circulation Office Manager

Degrees

Diploma 01/1997
Life And Health/ Auto/Fire Insirance Licences : Insurance 09/2010
Legal Assistant : Criminal Science Expected in 01/2021

Team Member Resume Example

Resume Score: 80%

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