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Team Member Resume Example

Resume Score: 80%

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TEAM MEMBER
Summary

I have graduated a year early. At the age of 14 I was hired under the table and worked with my mom until she left and went on to a better job. I then took a year to focus on solely my schooling and started at my next job. I work well with others, and help where I am needed. I am extremely detail oriented. And driven. I work with diligence. And I am committed. I am dedicated to whatever I am doing, and love to work.

Skills
  • Continuous development
  • Expert in costumer service
  • Lift 20+ pounds
  • Money handling
  • Safety understanding
  • Cleaning skills
  • Quality assurance
  • Problem resolution
  • Team building
  • Customer service
  • Planning and coordination
  • Project organization
Experience
Team Member | 08/2019 to Current
Jamba Juice - Orem, UT
  • +Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Rotated through series of many different stations each time needed based on team needs.
  • Cleaned and sanitized work areas between runs using sanitizer and rag.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Completed ongoing quality checks on food products, closely following strict quality assurance guidelines.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Looked for ways to go above and beyond job requirements.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Corrected issues in timely manner to maintain productivity goals.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Picked up and moved boxes weighing 20+ pounds.
  • Completed daily route on cleaning with up to 100+ customers per day.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Drove team success by completing all jobs quickly and accurately.
  • Trained new employees on procedures and different work positions to support team efficiency.
Host | 03/2019 to 08/2019
Red lobster - Orem, UT
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 8 guests, including coordinating menus and preparing tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide establishment information and take party reservations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Notified servers after seating parties in section for prompt service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered questions about food and order statuses for waiting customers.
  • Tracked seated guests and available seating using ipad.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Cleaned seating area and checked restrooms every hour.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Server | 07/2017 to 09/2017
Dennys - Orem, UT
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 80%.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Sent orders to kitchen staff by POS station.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Education and Training
Mountain View High School - Orem, UT
High School Diploma
Expected in 05/2022
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Resume Overview

Companies Worked For:

  • Jamba Juice
  • Red lobster
  • Dennys

School Attended

  • Mountain View High School

Job Titles Held:

  • Team Member
  • Host
  • Server

Degrees

  • High School Diploma

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