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Team Member Resume Example

Resume Score: 80%

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Summary of Skills
  • Quick learner
  • Energetic and organized
  • Punctual
  • Fast learning
  • Time management
  • Compassionate
  • Positive and cheerful
  • Approachable
  • Neat, clean and professional appearance
  • Safety understanding
  • Money handling
  • Multitasking
  • POS system operation
  • Customer assistance
  • Payment processing
  • Cash register operation
  • Decision-making
  • Active listening
  • Conflict resolution
  • Working collaboratively
  • Training & Development
  • Communication
  • Computer skills
  • Flexible
Education and Coursework
06/2018Virginia Beach, VA: Ocean Lakes High SchoolVirginia Beach, VA, United States

I have also attended Nile C. Kinnick High School from 2014-16 as well as Grassfield High School in fall 2016.

04/2019Diploma: Medical AssistingCentura CollegeVirginia Beach, VA
  • 3.7 GPA
  • Completed coursework in injections/phlebotomy, cpr, ekg, and front desk/reception.
Certifications
  • Certified Medical Assistant, National Health Association - 2019
  • Certified EKG Technician, National Health Association - 2019
  • Certified Phlebotomist, National Health Association - 2019
  • Food Handlers Training - 2020
TEAM MEMBER
Career Focus

Results-focused customer service professional with strength in punctuality, adaptability, and quick learning. Proactive leader with strengths in communication and collaboration. Proficient in leveraging empathy and problem solving knowledge to promote customer satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Experience
Whataburger - Team MemberCorpus Christi, TX01/2020 - 10/2020
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Completed ongoing quality checks on food and beverage products, closely following strict quality assurance guidelines.
  • Built and maintained effective working relationships with peers and upper management.
  • Picked up and moved boxes weighing 25-40 pounds.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Processed 200+ transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
  • Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
Oceana Commissary - BaggerVirginia Beach, VA06/2018 - 12/2019
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Answered customer questions regarding products and store services.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Supported associates and management through superior performance and commitment to meeting team goals.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Connected customers with associate or member of management to handle advanced needs.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
Servpro - CleanerHampton, VA07/2019 - 09/2019
  • Transported trash and hazardous waste to appropriate disposal area.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Responded to emergency cleaning requests to meet client expectations.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Moved heavy furniture, equipment and supplies with hand trucks.
Inlet Fitness South - Front DeskVirginia Beach, VA05/2017 - 09/2017
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Input customer data and made immediate updates to reflect room changes.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Performed administrative support tasks, including answering phone calls and filing, completing all duties within required timeframes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Warmly greeted incoming members and guests, processed check in and outs, and providing information regarding policies and amenities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
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Resume Overview

Companies Worked For:

  • Whataburger
  • Oceana Commissary
  • Servpro
  • Inlet Fitness South

School Attended

  • Ocean Lakes High School
  • Centura College

Job Titles Held:

  • Team Member
  • Bagger
  • Cleaner
  • Front Desk

Degrees

  • Virginia Beach, VA :
    Diploma : Medical Assisting

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