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Team Member Resume Example

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TEAM MEMBER
Summary

Remarkable and eager team-member providing superior level of customer service to guests and prospective guests. Proven ability to keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Customer greeting
  • Conflict and dispute resolution
  • Customer assistance
  • Menu memorization
  • Problem solving
  • Payment processing
  • Cash drawer balancing
  • Merchandise restocking
  • Credit and cash transactions
  • ID verification
Experience
Team Member | 09/2018 to 01/2020QuikTrip - Gardner, KS
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Replenished inventory with focus on addressing customer needs.
  • Bent, lifted, opened, and moved products weighing up to 50 pounds.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Protected food from spoilage by storing according to safety procedures.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Re-stocked, organized and arranged service and food stations.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Helped customers find specific products, answering questions and offering advice.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Counted product stock to maintain inventory records.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Prep /Line Preparation Cook | 12/2017 to 08/2018Sonic - Gardner, KS
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Created orders simultaneously during busy periods with high accuracy, maintaining customersatisfaction and loyalty.
  • Operated all kitchen equipment safely to avoid injuries.
  • Prepared more than 70 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
Host /Busser | 08/2017 to 11/2017Fronteras Mexican Restaurant - Gardner, KS
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Cashier /Line Cook | 06/2017 to 08/2017Papa Murphy's Pizza - Gardner, KS
  • Helped customers find specific products, answering questions and offering advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Gardner Edgerton High School - - Gardner,KS | | High School Diploma05/2019
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Resume Overview

Companies Worked For:

  • QuikTrip
  • Sonic
  • Fronteras Mexican Restaurant
  • Papa Murphy's Pizza

School Attended

  • Gardner Edgerton High School

Job Titles Held:

  • Team Member
  • Prep /Line Preparation Cook
  • Host /Busser
  • Cashier /Line Cook

Degrees

  • Gardner Edgerton High School - Gardner , KS | High School Diploma

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