Team Member Resume Example
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TEAM MEMBER
Professional Summary
Qualified Customer Service Representative with four years in fast-paced customer service and call center environments. Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Customer Service Representative with expertise in delivering support services and resolving customer complaints. Trained in iOS and Microsoft programs.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Excellent communicator with four years in a demanding call center environment as a Customer Service Representative.
Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.
Skills
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Work History
Team Member04/2020
to Current
Par Pacific Holdings Inc – Waipahu , HI
Par Pacific Holdings Inc – Waipahu , HI
- Operated carts and lifts equipment to move heavy loads and maintain production levels.
- Prepared more than 7,000 shipments per day with over 8,000 completed products.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Learned all required tasks quickly to maximize performance.
- Created appealing displays for routine arrangements and special promotions.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Sought out ways to go above and beyond job requirements.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained productive, efficient approach to all tasks.
Customer Service Supervisor04/2018
to 04/2020
Empire Today – Avon , MA
Empire Today – Avon , MA
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Codified office structures and processes to promote teamwork and performance.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assessed and authenticated customer exchanges, voids and returns.
- Interpreted management directives to define and document administrative staff processes.
- Monitored customer service operations to assess agent performance and provide feedback.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed department call volume of 1000 calls per day and coordinated department schedules to maximize coverage during peak hours.
Barista01/2018
to 04/2018
Churchill Downs Incorporated – Lexington , KY
Churchill Downs Incorporated – Lexington , KY
- Accurately took to-go and special orders via phone.
- Educated coworkers and customers about new products.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Created original artwork for specials board display daily.
- Assisted staff in building their expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Used signage and verbal communication to encourage recycling and composting.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
- Conducted successful cash audits at end of each shift.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
Customer Service Representative01/2015
to 12/2017
Hca – Brandon , FL
Hca – Brandon , FL
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to shopping center merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized entire working area, including checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Handled all customer relations issues in gracious manner and in accordance with company policies.
- Welcomed customers into shopping center and helped them locate items.
- Educated customers about brand to incite excitement about company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve shopping center's efficiency.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to shopping center's positive culture.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Worked with management team to implement proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Preserved perfect attendance record for 6 months.
Education
Associate of Applied Science: Cyber Security Engineering Expected in 07/2021Northern of Virginia Community College-
City
High School Diploma2018Mountain View Alternative High School-
City,
State
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Inside Sales
Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff. - Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. - Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Product Promotion
Up-sold products and motivated customers to upgrade current product plans. - Market Research
- Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
- Cashier
- Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy. - Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. - Financial
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Followed up and kept track of expected orders from court and correspondence from opposing attorneys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Ambitious student with excellent research, time management and problem solving skills.
- Ambitious student with excellent research, time management and problem solving skills.
- Creative student adept at developing innovative design concepts. Brings knowledge from coursework in digital arts and media marketing.
Certifications
Additional Information
College student.
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Resume Overview
School Attended
- Northern of Virginia Community College
- Mountain View Alternative High School
Job Titles Held:
- Team Member
- Customer Service Supervisor
- Barista
- Customer Service Representative
Degrees
- Associate of Applied Science : Cyber Security Engineering Expected in 07/2021
High School Diploma 2018
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