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Team Member Resume Example

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TEAM MEMBER
Summary

I'm a reliable employee with plenty of experience in the kitchen and with customer service, and I'm also flexible working with a team or all on my own. I'm very committed to quality assurance and daily progress, to help build up customer loyalty and appreciation for the company. As my past managers could easily inform you, I have a history of taking initiative for fantastic work.

Skills
  • Continuous development
  • Money handling
  • Cleaning skills
  • Relationship development
  • Planning and coordination
  • Team management
  • Problem resolution
  • Team building
  • Process improvement
  • Communications
  • Customer service
  • Patient relations
  • Cooking procedures
  • Schedule management
  • Project organization
  • Organization
  • Inventory management
Experience
Team Member|Smoothie King - Dulles, VA|07/2019 - 08/2019
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Received food orders from individuals and explained offerings.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Complied with company service standards, including inventory and cash control procedures.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Washed, peeled, cut and measured recipe ingredients.
  • Served drinks and prepared specialty beverages.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Responded to emergency cleaning requests to meet client expectations.
  • Used digital timekeeping system to document hours worked each day.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Notified management of structural issues and major repairs.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
Seasonal Associate |Hot Topic Inc. - Dulles, VA|10/2019 - 01/2020
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Scooper|Ben & Jerry's United States Inc. - Dulles, VA|08/2020 - Current
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Managed POS register to complete customer transactions.
  • Served and scooped ice cream, following sizing specifications.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Handled cash and credit card transactions quickly and accurately.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
Potomac Falls High School|Potomac Falls, VAHigh School Diploma
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Resume Overview

Companies Worked For:

  • Smoothie King
  • Hot Topic Inc.
  • Ben & Jerry's United States Inc.

School Attended

  • Potomac Falls High School

Job Titles Held:

  • Team Member
  • Seasonal Associate
  • Scooper

Degrees

  • High School Diploma

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