LiveCareer-Resume

team leader member resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Personable, friendly and solution-oriented team player with over roughly half a dozen years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Positive, upbeat spirit with multiple years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Multitasking and prioritization
  • Tech-savvy
  • Adaptive team player
  • Customer relations
  • Problem-solving abilities
  • Product Knowledge
  • Customer Service
  • Merchandise restocking
  • Money Management
  • Effective customer upselling
  • Cash drawer balancing
  • Issue resolution
  • Training and mentoring
  • Customer assistance
  • Continuous development
  • Reliable and trustworthy
  • Computer skills
  • Multitasking
  • Microsoft Office
  • Work ethic
  • Team contribution
  • People skills
  • Flexible
Education and Training
Pima Community College Tucson, AZ Expected in 09/2012 GED : - GPA :
Experience
Firehouse Subs - Team Leader Member
Wilmington, NC, 12/2013 - 07/2014
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Counted, sorted and stacked finished pieces for easy access.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Quality checked components to determine conformance to specifications.
The Millennium Group - Restaurant Team Member
Huntington, IN, 11/2012 - 03/2013
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Cleaned counters and common areas to minimize spread of germs.
  • Collected money, made change and counted out register at end of shift.
  • Refreshed inventory supplies for drink and napkin stations.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.
  • Upsold items to paying customers to boost shift revenues.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
Department Of Economic Security - Receptionist
City, STATE, 01/2012 - 09/2012
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Directed and oversaw office personnel activities.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Greeted and directed visitors to appropriate personnel and answered average of 40 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Drafted professional business communication and answered phone calls and emails.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.

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Resume Overview

School Attended

  • Pima Community College

Job Titles Held:

  • Team Leader Member
  • Restaurant Team Member
  • Receptionist

Degrees

  • GED

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