Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am very hard working and a fast learner. I am an individual that likes to push everyone to do the best. Always, sharing more knowledge and learning. I enjoy have a little bit of fun while working, but i do understand when its time to be serious and focus on the task at hand. I feel working in a stressful environment is always little easier with just a little bit of laughter. Im very big on customer service. I always say treat others the way you wished to be treated. Always having that "Panera Warmth." I would say that i am a very hard working individual, i enjoy being busy and keeping busy. "If you got time to lean you got time to clean." I've always said that even before working for Panera. I am truly excited to start back work for this amazing company. To continue to inspire and help spread that Panera Warmth.

Skills
  • Lean Manufacturing
  • Team Supervision
  • Client support
  • Quality Improvement
  • Safety
  • Issue resolution
  • Training
  • Leadership development
  • Customer outreach
  • Customer service
  • Friendly, positive attitude
  • Critical thinking
Experience
Team Leader Member, 07/2019 - 08/2021
Panera Bread Co Lakewood, CO,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Trained and developed [Number] employees through constructive feedback and focus on long-term career growth.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Assigned [Number] employees to specific duties to best meet needs of store.
  • Recognized for exceptional shift performance.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Assistant Catering Coordinator, 07/2019 - 08/2021
Grace Senior Living Wexford Estates, GA,
  • Directed food delivery and presentation to maintain catering operations.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
Cook, 03/2019 - 05/2019
Gpm Investments New Boston, TX,
  • Kept stations stocked and ready for use to maximize productivity.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Improved employee performance by providing constructive suggestions and encouragement.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Created nutritious, visually appealing, innovative and properly prepared and flavored food.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Deli Associate, 04/2016 - 05/2018
Loranger Supermarket City, STATE,
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cleaned utensils, dishes and glasses for customer use.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and [Number]% boost in revenues.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Documented and entered special orders for event catering and party trays.
  • Completed orders according to customer preferences, improving patron retention [Number]%.
Education and Training
High School Diploma: , Expected in 05/2016
-
Loranger High School - Loranger, LA
GPA:

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Resume Overview

School Attended

  • Loranger High School

Job Titles Held:

  • Team Leader Member
  • Assistant Catering Coordinator
  • Cook
  • Deli Associate

Degrees

  • High School Diploma

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