I am very hard working and a fast learner. I am an individual that likes to push everyone to do the best. Always, sharing more knowledge and learning. I enjoy have a little bit of fun while working, but i do understand when its time to be serious and focus on the task at hand. I feel working in a stressful environment is always little easier with just a little bit of laughter. Im very big on customer service. I always say treat others the way you wished to be treated. Always having that "Panera Warmth." I would say that i am a very hard working individual, i enjoy being busy and keeping busy. "If you got time to lean you got time to clean." I've always said that even before working for Panera. I am truly excited to start back work for this amazing company. To continue to inspire and help spread that Panera Warmth.
Skills
Lean Manufacturing
Team Supervision
Client support
Quality Improvement
Safety
Issue resolution
Training
Leadership development
Customer outreach
Customer service
Friendly, positive attitude
Critical thinking
Experience
Team Leader Member, 07/2019 - 08/2021 Panera Bread Co – Lakewood, CO,
Fostered positive employee relationships through communication, training and development coaching.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Offered constructive criticism regarding quality assurance on team phone calls.
Counted and balanced registers.
Directed and supervised staff performance.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Trained and developed [Number] employees through constructive feedback and focus on long-term career growth.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Assigned [Number] employees to specific duties to best meet needs of store.
Recognized for exceptional shift performance.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Directed food delivery and presentation to maintain catering operations.
Maintained records to orchestrate event details, customer requests and billing information.
Executed scheduling, logistics and follow-ups with event staff.
Assisted customers with food selection, inquiries and order customization requests.
Oversaw food preparation, production and presentation according to quality standards.
Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
Cook, 03/2019 - 05/2019 Gpm Investments – New Boston, TX,
Kept stations stocked and ready for use to maximize productivity.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Improved employee performance by providing constructive suggestions and encouragement.
Washed and peeled ingredients to prepare for different meals and recipes.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Created nutritious, visually appealing, innovative and properly prepared and flavored food.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed strategies to enhance food-presentation aspects of catering and retail environments.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Set up and performed initial prep work for soups, sauces and salads.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Deli Associate, 04/2016 - 05/2018 Loranger Supermarket – City, STATE,
Maintained work areas to reduce potential for illness or injury.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Gave exceptional customer service to guests during peak business periods, resulting in increased sales and [Number]% boost in revenues.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Used mental math and available tools to total materials needed, costs and payments due.
Created aesthetically pleasing food arrangements for special orders and party trays.
Documented and entered special orders for event catering and party trays.
Completed orders according to customer preferences, improving patron retention [Number]%.
Education and Training
High School Diploma: , Expected in 05/2016 - Loranger High School - Loranger, LA GPA:
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