Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Several years of social media. I have built several pro athletes, companies, bars, restaurants, individuals, etc social media presence. I am a photographer with a lot of equipment to help with building a brand and taking stellar pictures. I have also worked closely with several sellers on Amazon building their accounts and making sure pictures and descriptions are up to standard and above!

  • Community Knowledge
  • Social Media
  • Cash Handling
  • Employee Evaluation
  • Staff education and training
  • Safety processes and procedures
  • Daily workflow improvement
  • Complaint resolution
  • Knowledgeable in several POS software
  • Account management
  • Key performance indicators
  • Sales expertise
  • Client Service
  • Cultural awareness
  • Verbal and written communication
  • Teamwork
  • Microsoft Office
Work History
Team Leader, 06/2020 - Current
Abb Ltd Columbus, MS,
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 17 members while providing exceptional customer service.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • IniJessicated timely response to emails, voicemails and written correspondence.
Director, 01/2018 - Current
Bickford Senior Living Canton, MI,
  • Managed a team of 170
  • Achieved several promotions in a very short period of time
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Assisted with creation of marketing strategy and advertising iniJessicatives used to promote company to community members.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Owner, 11/2017 - Current
Finger Lakes Premier Properties Penn Yan, NY,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Recruited, hired and trained iniJessical personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed key operational iniJessicatives to drive and maintain substanJessical business growth.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Optimized team hiring, training and performance.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Managed key accounts, including developing sales presentations and promotion iniJessicatives to drive product sales and increase brand awareness.
Front of House Manager, 11/2019 - 03/2020
Inn At Perry Cabin Saint Michaels, MD,
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • IniJessicated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Associate of Science: Pre Law, Expected in
North Idaho College - Coeur D'alene, ID

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