, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Quality-driven Associate Team Leader with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices. Experienced Associate Team Leader with over 3 years of experience . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Preparing Taxes
Atypical Return Processing
Tax Computation
Deductible Expense Identification
Detailed Documentation
Client Invoicing
Client Records Review
Individual Tax Returns
Client Tax Services
Due Diligence
Tax Liability Management
Individual Returns Preparation
Benefits Documentation
Internal Revenue Service Correspondence
Supply Oversight
Client Account Management
Work History
Tax Preparer, 12/2022 - Current H&R Block, Inc. – , , New York Ny
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Provided information about available products and services to clients, resulting in increased business opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Responded to customer comments and questions via LiveChat during shifts.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved accounting, service and delivery concerns.
Sought ways to improve processes and services provided.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Resolved concerns with products or services to help with retention and drive sales.
Answered over 75 to 100 calls per shift to meet fast-paced call center demands.
Tax Preparer Assistant, 01/2022 - 05/2022 Merit Medical Systems, Inc. – , , Abilene, TX
Maintained complete records of client tax returns and supporting documentation in secured areas.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Offered clients recommendations to reduce tax liabilities.
Prepared written responses or tax return amendments to resolve state and federal notices.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Facilitated communication between clients and tax authorities.
Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Provided information about available products and services to clients, resulting in increased business opportunities.
Oversaw team of 4 to tax professionals handling up to 2,ooo or more clients per year.
Assistant Team Leader, 12/2021 - 05/2022 Ceva Logistics U.S., Inc. – , , Abilene, TX
Managed team workload to reach production targets.
Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
Managed team workload to reach targets for specific tasks.
Worked with customer service to handle escalated customer issues.
Addressed customer service overflow to reduce complaints.
Supervised 5 co-workers.
Developed process improvements and offered actionable solutions to correct recurring issues.
Worked with customer service representatives to handle escalated customer issues.
Set incentives and realistic targets associates could achieve.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Delivered prompt service to prioritize customer needs.
Answered average of over 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promptly responded to inquiries and requests from prospective customers.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75%.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Handled over 15 or more calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Resolve tax questions and issues over phone with a average of 10 to 20 customers daily.
Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Customer Service Professional, 01/2021 - 02/2021 Company Name – , , Abilene, TX
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Described product highlights and benefits to help guide purchasing decisions.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Applied Business: Undecided, Expected in - Jones County Junior College - Ellisville, MS GPA: Status -
High School Diploma: , Expected in 05/2000 - Taylorsville High School - Taylorsville, MS, GPA: Status -
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