To be able to expand my communication and customer relations ability. Ready to take on new and challenging projects that will enhance and broaden my leadership skills. Energetic Customer Service Administrator with over 20 years experience in high-level executive support roles. Organized and professional. I can offer your company comprehensive and motivated expertise. I am reliable, responsible and self-motivated with an aptitude for learning any task quickly. Dedicated and focused Customer Service Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Versatile customer service offering administrative experience in both corporate and non-profit office environments. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Member of NRF Foundation Inc.
Microsoft Office proficiency
Excel spreadsheets
Self-directed
Time management
Strong problem solver
Resourceful
Dedicated team player
Understands grammar
Self-starter
Top 5% of class
Emphasis in Customer Service Relations
Coursework in Human Resource Management and Business Administration
Student government representative
Office Administration coursework
Coursework in Administrative Technology
Microsoft, and College Prep Classes
Emphasis in Grammar, Writing and Math
Student government representative
Microsoft Office Applications Certificate
Office Administration coursework
Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Fulton, NY, 11/2007 - 02/2010
• Proficient in the preparation of individual tax returns with all provisions for pension plans, tax deductions and so forth.
• Managed front desk with excellent organizational and communication skills.
• Evaluated and planed solution for tax clients request
• Prepared and provided price estimates and alternative solutions to customers.
• Additional duties included distributing documents, filing, faxing, updating resources, processing forms, preparing reports and audition documents. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Created weekly and monthly reports and presentations. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
City, STATE, 02/2003 - 05/2007
- Covered classes in the absence of a teacher.
- Prepared and planned student activities and classwork.
- Evaluated and corrected any classwork or homework.
- Provided students with any classwork or homework left by classroom teacher.
- Additional duties include grading class and homework assignments along with covering such classes as English, Literature, and History.
, , 09/2002 - 2003
- Responsible for all client information input into system for assistance intake.
- Carried out client service responsibilities in accordance with Department of Energy policies and procedures.
- Additional responsibilities included interviewing clients and motivating employees.
- General Office: Filing, Typing, Data Entry, Answering Phones.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Created weekly and monthly reports and presentations.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and distributed faxes and mail in a timely manner.
City, , 2001 - 2002
- Assisted the Special Education Coordinator with all task and functions involving the class students.
- Coordinated meetings and scheduled conferences with parents, students, and teachers.
- Administrative duties such as filing, faxing, answering phones, and scheduling appointments.
- Covered bus attendance and schedules and routes
- Assisted Special Education Teachers in classroom environment.
Administrative duties, call center, Customer Service, Data Entry, Switchboard, tax preparer, Exceptional attention to detail, excellent organizational and communication skills, and proficient word processing skills
*A self-starter who initiates and anticipates and has high energy
*Ability to work well independently and in a team environment, make decisions, facilitate and manage deadlines
*Exceptional flexibility and strong prioritizing skills and adaptable to change
*Excellent communications skills with the ability to interact with a wide range of individuals and external clients
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School Attended
- UDC Community College
- Community College Prep Academy
Job Titles Held:
- Tax Preparer/Admin Asst
- Substitute Teacher
- Energy Assistant Representative
- Therapeutic Administrative Assistance
Degrees
- NRF Foundation Certification
- diploma
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