Competent professional with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.
Core Qualifications
Critical thinker
Excellent research skills
Experience in Customer Service and Sales
Microsoft Word, Excel, PowerPoint
Detail oriented
Excellent quantitative skills
Team leadership
Multi-Tasking Management
Education and Training
Lock Haven UniversityLock Haven, PAExpected in 2012 ā āBachelor of Arts:Communication - Electronic Media - GPA:Coursework in Interpersonal Communication, Small Group Communication, Public Speech
Springfield Township HighErdenheim, PAExpected in 2008 ā āHigh School Diploma: - GPA:
Work Experience
Micciantuono & Company - Tax Preparer Newton, MA, 11/2015 - Current
Conducts a thorough in-person interview with customers, using the franchiser's propriety tax software application.
Provides details to customers concerning appropriate company products and services
Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
Contacts customers for additional information, as necessary, to insure accurate completion of tax returns.
Audits all tax return forms for accuracy and completeness.
Researches tax related questions and issues, and responds to customers appropriately and timely.
Looked up information with computer programs.
Resolves customer complaints, or refers situations to supervisor (as appropriate) for resolution.
Scanned and filed forms, reports, correspondence and receipts.
Helps the office achieve and exceed established goals
Responsible for delivering mail to homes and businesses on time seven days per week
Place packages and letters in mailbox and secure with mailbox flap.
Retrieve outgoing mail from boxes.
Ensure people sign off for receipt of package.
Arrange mail in delivery sequence.
Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
Leave notices on customers' doors informing them of package whereabouts.
Sell stamps and money orders.
Answer questions about postal regulations.
Provide change-of-address cards and other postal forms when requested.
Assist people by lifting heavy packages and placing them at their door.
Spectrum Health Systems, Inc. - Outbound Fulfillment Clerk Marlborough, MA, 02/2015 - 06/2015
Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Processed customs duties and fees quickly to release international shipments.
Unloaded, picked, staged and loaded products for shipping.
Reported inventory balances and cycle counts in both the ERP and WMS systems.
Worked at a rapid pace to meet tight deadlines.
Six Flags, Inc. - Driver Agawam, MA, 10/2014 - 02/2015
Completed a daily pre-trip inspection checklist before first delivery of the day.
Selected the most efficient routes in compliance with delivery instructions and fuel policy.
Presented customers with bills and receipts and collected payments for goods delivered.
Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Operated motor vehicles in a safe and efficient manner.
Verified loads against shipping papers.
Met and surpassed productivity targets and quality standards.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Mckibbon Hospitality - Entertainment Technician Hilton Head Island, SC, 03/2014 - 10/2014
Clean and maintain the backstage areas including workshops.
Assist with under stage cleaning, to ensure safe and efficient operation.
Operate audio, lighting, automation, and video equipment in theatre and all auxiliary venues and lounges.
Performs specific backstage track during performances in theatre with the ability to change directions in a timely manner.
Assist with the arrangement of scenery and props on stage as directed during rehearsals, shows, and changeovers.
Repair and maintain scenery including general carpentry, scenic painting, automation cleaning, replacement bulbs, dusting projector filters, and other related duties as required.
U-HAUL - Housekeeper City, STATE, 06/2013 - 02/2014
Hand dusted and wiped clean office furniture, fixtures and window sills.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Dusted ceiling air conditioning diffusers and ventilation systems.
Spot cleaned carpets using industrial carpet cleaner.
Emptied and cleaned all waste receptacles. Stripped floors using electrical cleaning equipment.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Kept utility sink rooms in clean, neat and orderly condition.
Swept and vacuumed floors, hallways and stairwells.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Skills
Jack Of All Trades:Ā General Office, Inventory, Tax Prep, Delivery Driver, Filing, Data Entry,Ā Audio Editing, Video Editing, Radio Personality, Basic Lighting, Basic Automation
People skills: Outstanding interpersonal communication skills, enthusiastic people person, advanced problem-solving, great organizational skills
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