(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Driven BADASS offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

  • Accounts payable and receivable
  • Scheduling
  • Strategic planning
  • Performance optimization
  • Paperwork drafting
  • Expense reimbursements
  • Recordkeeping
  • Invoicing and billing
  • Order processing
  • Schedule coordination
  • Tenant and eviction laws
  • Building operations
  • Property tours and inspections
  • Financial budgeting and reporting
  • Property management
  • Marketing and advertising
  • Leasing and sales
  • Contract negotiation
  • Administrative support
  • Business development
  • Cash handling
  • Teller experience
  • Customer service-oriented
  • Small business operations
  • Money transfers
  • Account openings
  • Customer relationship management
  • Operations management
  • Opening and closing procedures
American Military University Marine Corps Base Camp Lejeune, NC, Expected in 12/2004 Associate of Arts : Christian Studies - GPA :
Work History
Wimbush & Associates - Tax Preparer
Mcintosh, AL, -
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Prepared tax returns for clients according to government regulations and requirements.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared US, multistate and international tax returns for business clients.
  • Facilitated communication between clients and tax authorities.
Smartfinancial, Inc. - Bank Teller
San Diego, CA, -
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records on demand, including account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Maintained accurate and complete documentation for all financial department procedures.
  • Managed accounts payable and receivables and payroll.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Assessed employee performance and developed improvement plans.
Carrier Corporation - Regional Business Manager
City, State, -
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced and redefined organizational structure to maintain company's competitive edge and business model.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created and finalized contracts for reality properties, work projects, schedule maintenance and multi site storage facilities.
  • Oversaw appointment scheduling and itinerary coordination for both clients, contractors and personnel.
  • Arranged corporate and office conferences for company employees and guests.
  • Met challenging quotas for productivity and accuracy of work.
  • Transcribed dictated files, ledgers and correspondence.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Coordinated special projects and managed schedules.
  • Received, screened and routed incoming calls.
  • Maintained computer and physical filing systems.
  • Sourced vendors for special project needs and negotiated contracts.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Designed marketing brochures and advertising for multi media.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Compiled maintenance and repair requests for submission to proper departments and reached out to local contractors for bid proposals.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Managed operations and leasing of apartments, homes and storage rental.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Promptly responded to tenant complaints and concerns for over 60 properties.

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Resume Overview

School Attended

  • American Military University

Job Titles Held:

  • Tax Preparer
  • Bank Teller
  • Regional Business Manager


  • Associate of Arts

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