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tax preparer resume example with 10 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Diligent Customer Service Representative offering 7 years record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Customer relations
  • Call center experience
  • High-energy attitude
  • Problem-solving abilities
  • Courteous demeanor
  • Inbound and outbound calling
  • Adaptive team player
  • Quality assurance controls
  • Retail sales customer service
  • Technologically savvy
  • Clerical support
  • Office equipment proficiency
  • Credit card payment processing
Experience
01/2018 to 03/2020 Tax Preparer Wimbush & Associates | CA, State,
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in tax preparation.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Collected detailed information and required paperwork from clients to complete tax returns.
06/2014 to 11/2017 Technical Support Representative Mettler Toledo | Salem, VA,
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Developed and maintained technical expertise in ios devices and mac.
  • Supported customers with online billing, access and account issues.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Assessed ios devices and Mac issues to determine appropriate troubleshooting methods for remediation.
  • Researched, resolved and followed up software and hardware issues, earning 5-star customer review rating.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted customers with software and hardware technical issues via email, live chat and telephone.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Processed average of 20 inbound and outbound technical support calls.
  • Supported all customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
03/2011 to 02/2014 Overnight Stock Associate Pet Supplies Plus | Petersburg, AK,
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Assessed floor displays to determine which merchandise required restocking.
  • Picked up all boxes and related trash from sales floor.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Checked shelves in grocery department to ascertain which merchandise required replenishment.
  • Notified maintenance immediately of any spills or broken glass, enabling quick clean-up and remediation.
  • Loaded and unloaded 2 delivery trucks or vans per week to maintain store's inventory.
05/2009 to 11/2010 Direct Service Provider Reach Inc. | City, State,
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Laundered clothing and bedding and changed linens twice a week to prevent spread of infection.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Administered necessary medications as directed by care plan.
  • Assisted over 4 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Facilitated best care by developing strong and trusting rapport with patient.
Education and Training
Expected in to to | Criminal Justice University Of Louisiana At Monroe, Monroe, LA GPA:
Expected in to to | Criminal Justice Louisiana Delta Community College, Monroe, LA GPA:

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Resume Overview

School Attended

  • University Of Louisiana At Monroe
  • Louisiana Delta Community College

Job Titles Held:

  • Tax Preparer
  • Technical Support Representative
  • Overnight Stock Associate
  • Direct Service Provider

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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